Call Center Agent

Carpe Diem UK; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player is seeking energetic and passionate call center representatives to join their dynamic team. This role involves managing calls professionally, following scripts, and guiding customers based on their needs. Ideal candidates should have a strong command of English, excellent communication skills, and a positive attitude. Join a forward-thinking company that values responsibility and interpersonal skills, and make a difference in customer service while advancing your career in a supportive environment.

Qualifications

• Minimum 3-4 years of relevant experience required.
• Candidates should have a positive attitude and be punctual.

Responsibilities

• Manage and take calls professionally and confidently.
• Follow communication scripts and identify customer needs.

Skills

Fluent in English

Interpersonal skills

Communication skills

Persuasive skills

Basic computer knowledge

Job description

Carpe Diem Team is currently looking for energetic and passionate call center representatives to join our teams. We are hiring experienced call center agents.

Job Responsibility:

1. The Call Center Agent will be responsible for managing and taking calls in a professional and confident manner.
2. Follow communication scripts when handling different topics and responding to calls.
3. Identify the customer needs on call and guide them accordingly.

Candidate Requirements:

Experience Required: Minimum 3-4 years relevant experience.

Age: 29 and above

Job Specification

Skills Required:

• The ideal candidate should be fluent in English; candidates with British & American accents will be preferred.
• Should possess good interpersonal and communication skills.
• Excellent communications and persuasive skills.
• The candidate should be punctual and responsible with a positive attitude.
• Must have basic computer knowledge, researching, handling emails & managing relevant correspondence with team and clients.

Information Technology and Services - Karachi, Pakistan