Call Center Agent

Retroit Consultancy; Faisalabad; Remote; PKR 350,000 - 1,400,000; Full time

Job summary

A customer service provider is seeking a highly qualified Call Center Agent to work from home. The successful candidate will need fluent English and experience in cold calling. Responsibilities include conducting outbound calls, scheduling appointments, and maintaining accurate records. This position requires a self-motivated individual with stable internet and necessary equipment.

Qualifications

• 6-8 months of experience in cold calling.
• Excellent verbal communication skills.
• Ability to build rapport with potential clients.
• Stable Internet connection and WFH equipment.

Responsibilities

• Conduct outbound calls to targeted businesses in the U.S.
• Introduce and explain services to prospects.
• Communicate benefits and features to potential clients.
• Schedule appointments with qualified leads.
• Maintain records of communications in a Google spreadsheet.

Skills

Fluent English

Cold calling experience

Communication skills

Building rapport

Job description

Overview

We are currently seeking a highly qualified individual to fill the position of Call Center Agent within our esteemed customer service team. Keep in mind that this is a home based position so the candidate must have a self-motivated work ethic. The ideal candidate should possess a high level of fluency in the English language and possess a proven track record in effectively managing customer inquiries and achieving targets.

Responsibilities

• Conduct outbound calls to targeted businesses in the United States to present our services.
• Introduce and explain our services to prospects.
• Effectively communicate the benefits and features of our services to potential clients.
• Schedule appointments with interested and qualified leads.
• Maintain accurate and up-to-date records of all communications in a Google spreadsheet.

Job Specification

Requirements:

• At least 6-8 months of experience in cold calling.
• Excellent verbal communication skills with a confident and articulate phone presence.
• Ability to build rapport and establish positive relationships with potential clients.
• Stable Internet connection.
• Candidate should have their own WFH equipment, noise-canceling headphones, and a laptop/PC System.

Outsourcing/Offshoring - Islamabad, Pakistan