Cafe Managers

Second Cup Pakistan; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A popular coffee chain is seeking a Café Manager in Lahore, Pakistan. The successful candidate will manage daily operations, ensure guest satisfaction, and lead the café team. Key responsibilities include hiring and training staff, developing policies, and maintaining high service standards. Benefits include salary with daily tips, health insurance, and paid leave.

Benefits

Salary + Daily Tips

International Certifications

Health Insurance

Paid Leave

Qualifications

• Highly motivated and able to handle multiple tasks.
• Excellent management and leadership skills.
• Strong communication skills for conflict resolution.

Responsibilities

• Manage daily operations of the café.
• Oversee hiring, training, and performance reviews.
• Ensure adherence to company standards.

Skills

Team Management

Customer Relation Management

Team Motivation

Job description

Purpose

Café Manager is responsible for the successful daily operations of the café. He/she hires, trains, manages, and supports shift supervisors and Baristas to ensure the team provides consistent products, maintains a clean working environment, and delivers the highest level of guest experience.

Key Duties & Responsibilities

• Demonstrate passion and confidence for the Second Cup Brand
• Provide quick, friendly, and genuine service to guests
• Generate guest satisfaction; respond appropriately to guest concerns
• Manage and motivate shift supervisors and Baristas
• Develop and implement café policies and procedures
• Ensure adherence to all Second Cup Standards, product quality, and guest service consistency
• Handle hiring, firing, training, and performance reviews
• Assist Operations Manager with ordering supplies

Required Knowledge, Skills, and Abilities

• Highly motivated
• Ability to handle multiple tasks simultaneously
• Maintain positive morale and professional attitude
• Excellent management and leadership skills
• Understanding of food and beverage operations
• Flexibility to work days, evenings, and weekends
• Detail-oriented with strong time management, prioritization, and organizational skills
• Strong written and verbal communication skills, with the ability to negotiate and resolve conflicts
• Effective communication with coworkers and management to solve issues and improve quality and service
• Collaborate with baristas, shift supervisors, and management to implement positive changes
• Ensure all staff follow cash handling procedures
• Follow procedures for handling voids and cash mistakes
• Reconcile cash and register records at the end of shifts

Extra Benefits

• Salary + Daily Tips
• International Certifications
• Health Insurance
• Paid Leave

Skills

• Team Management, Customer Relation Management, Team Motivation