Business Intelligence, Senior Manager

HSBC; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading global banking firm is seeking an experienced Business Intelligence, Senior Manager to oversee service performance metrics and drive continuous improvement. The ideal candidate will establish strong relationships, manage quality assurance, and ensure adherence to internal control standards. This position is based in Hyderabad City Taluka, Pakistan and offers a dynamic opportunity in a global organization.

Responsibilities

• Delivery of Service Performance Metrics across Enterprise Ops.
• Prioritize initiatives that exceed customer needs and improve staff engagement.
• Translating business challenges into data needs.
• Build and sustain trusting relationships with internal customers.
• Agree approach, implementation plans and timelines for global projects.
• Ensure consistency and standardisation across Enterprise reporting.
• Act as the Quality Assurance Lead, ensuring quality and timelines.
• Drive a culture of continuous improvement across team.
• Maintain awareness of operational risk.
• Ensure observance of HSBC Internal Control Standards.

Job description

Overview

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Business Intelligence, Senior Manager

Business: GCOO

Principal responsibilities

• Delivery of Service Performance Metrics across Enterprise Ops
• Prioritize initiatives that exceed customer needs and improve staff engagement.
• Translating business challenges into data needs (feeding into backlog prioritisation, KPI tailoring, refining)
• Build and sustain trusting relationships with internal customers and countries by consistently delivering value-add support. Influence senior management for agenda and action items.
• Agree approach, implementation plans and timelines for global projects and change initiatives.
• Ensure consistency and standardisation across Enterprise reporting. Define and enforce governance standards across Data and Reporting working groups.
• Act as the Quality Assurance Lead, providing coaching on methods / tools usage, reviewing outputs, and ensuring quality and timelines
• Challenge colleagues and drive a culture of continuous improvement across team and stakeholders.
• Maintains awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting
• Maintains and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal / external auditors and external regulators.