Business Development Associate

ApplyBoard; Karachi Division; On-site; PKR 669,600 - 1,004,400; Full time

Benefits offered by this job

Disability accommodations available

Job summary

ApplyBoard in Karachi, Pakistan seeks a Business Development Associate to handle inbound inquiries, support recruitment partners, and maintain partner satisfaction through central ticketing. You will balance automation with personal service and promote our solutions to agents, educators, and students globally.

Ideal candidates have at least 1 year in customer service or related roles, a preferred Bachelor’s degree, and strong communication and data-management skills.

Qualifications

• Minimum 1 year of experience in customer service or related roles.
• Bachelor’s degree in business, marketing or education preferred.
• Excellent verbal and written communication and data management skills.
• Experience with CRM systems and digital tools is advantageous.
• Autonomous, proactive and able to work well in a team.

Responsibilities

• Handle inbound calls and inquiries to support recruitment partners.
• Provide product and service information to improve partner satisfaction.
• Identify opportunities to leverage ApplyBoard products during interactions.
• Act as a brand ambassador to agents, educators, and students globally.
• Collaborate with marketing, Sales, and Customer Experience teams.

Skills

Verbal and written communication

Problem-solving

Autonomous and proactive

Cross-functional collaboration

Data management

Education

Bachelor's degree (preferred)

Tools

CRM systems

Digital tools

Job description

The Opportunity:

This role focuses on delivering responsive, templated service to a large portfolio of low-touch RPs. This role balances automation and care to ensure long-tail partners receive adequate guidance, servicing existing Recruitment Partner accounts through inbound calls and inquiries through a central que system. The Business Development Associate is responsible for maintaining partner satisfaction, resolving issues that come through a central ticketing system.

What You’ll Be Doing Every Day:

• Quality Assurance: Handle inbound calls and inquiries to help guide and support recruitment partners to improve the quality and volume of international applicants.
• Customer Service: Address partner inquiries and resolve issues promptly by providing product and service information.
• Business Development: Identify opportunities during customer interactions to leverage ApplyBoard's products effectively, helping to solve partner issues and enhance overall satisfaction.
• Brand Representation: Act as a brand ambassador for ApplyBoard, promoting our services to agents, international educators, and prospective students globally.
• Cross- functional collaboration: Collaborate with cross-functional teams, including marketing, Sales, Customer Experience, to align recruitment partner efforts with institutional goals.

What You Bring to the Table:

• Minimum of 1 year of experience in customer service, business development, or a related role.
• Bachelor’s degree in a relevant field (e.g., Business, Marketing, Education) preferred, but not mandatory.
• Exceptional verbal and written communication skills, with the ability to engage and inspire diverse stakeholders.
• Strong aptitude for prioritizing tasks and ensuring accuracy in all communications and data management.
• Exceptional problem-solving skills, able to navigate ambiguous situations to achieve the best outcomes for students and the recruitment partners (Agents).
• Experience working with educational consultants and postsecondary institutions preferred.
• Experience working with CRM systems and leveraging digital tools for effective communication and data management.
• Autonomous and proactive, with the ability to work independently while contributing effectively within a team environment.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started. ApplyBoard’s global team assists students and our 1,500+ partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.