Business Analytics & Insights Specialist

ibex. Pakistan; Karachi Division; Presencial; PKR 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

ibex. Pakistan in Karachi seeks a detail-oriented Business Analyst to support data-driven decision making. You will analyze performance, develop reports, and provide actionable insights to improve efficiency and meet client requirements.

The role includes building dashboards, tracking metrics across voice and non-voice processes, and collaborating with stakeholders to translate data into business improvements. A relevant degree and analytics experience are preferred.

Formación

• Bachelor's degree in Business Administration or relevant discipline.
• Experience in Business Analysis, Reporting, MIS, or Data Analytics preferred.
• Experience in Customer Service or Quality Assurance environments preferred.
• Basic understanding of Power BI and other data visualization tools.
• Ability to interpret data, identify trends, and translate findings into actionable insights.
• Willingness to learn, adapt, and receive constructive feedback.

Responsabilidades

• Gather, analyze, and interpret data to support business requirements, projects, and operational decision-making.
• Develop and maintain reports, dashboards, and performance trackers to monitor business performance.
• Provide business intelligence and analytical insights to support optimal team and operational performance.
• Monitor agent, team, and center-level performance across voice and non-voice operations.
• Identify performance gaps, process inefficiencies, and training needs through data analysis.
• Analyze the relationship between evaluation criteria and quality results to recommend improvements in agent performance and development.
• Track performance trends and highlight areas of concern, providing recommendations for corrective actions.
• Prepare and maintain daily, weekly, monthly, quarterly, and annual reports.
• Generate agent performance, evaluation volume, client-specific, and department-specific reports.
• Collaborate with relevant stakeholders to understand business requirements and support ongoing projects.
• Ensure accuracy, consistency, and timely delivery of all reports and analyses.
• Work independently in a time-sensitive environment while contributing effectively to team projects.

Conocimientos

Data analysis

Reporting

MIS

Data Analytics

Power BI basics

Educación

Bachelor's degree in Business Administration

Herramientas

Power BI

Descripción del empleo

ibex. Pakistan in Karachi seeks a detail-oriented Business Analyst to support data-driven decision making. You will analyze performance, develop reports, and provide actionable insights to improve efficiency and meet client requirements.

The role includes building dashboards, tracking metrics across voice and non-voice processes, and collaborating with stakeholders to translate data into business improvements. A relevant degree and analytics experience are preferred.