Business Analyst

Wateen Telecom Limited; Lahore; On-site; PKR 892,800 - 1,450,800; Full time

Job summary

A leading telecommunications company in Lahore seeks a Business Analyst with 5-10 years of experience in the banking sector. The ideal candidate will bridge banking operations and tech teams, ensuring compliance with SBP regulations and streamlining processes using the T24 banking system. Strong skills in requirements elicitation, stakeholder management, and problem-solving are essential. Interested candidates should email their CV, mentioning the position in the subject line.

Qualifications

• 5-10 years of hands-on experience as a Business Analyst in the Pakistani banking sector.
• Proven experience with T24 and core banking platforms.
• Understanding of SBP regulations and compliance.

Responsibilities

• Gather and document business requirements from stakeholders.
• Analyze T24 processes and identify automation opportunities.
• Create business requirement documents and process flow diagrams.
• Serve as the liaison between operations, compliance, and technology teams.
• Support UAT planning and execution.

Skills

Requirements elicitation

Analytical skills

Communication skills

Problem-solving

Organizational skills

Education

Bachelor’s or master’s degree in Business Administration, Computer Science, or a related field

Tools

T24

JIRA

Job description

Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.

Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting‑edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.

Position Summary

The ideal candidate will serve as the critical bridge between banking operations, primarily retail/consumer, and technology teams, translating complex business requirements into actionable technical specifications. Deep hands‑on experience with the T24 and BPM banking system .

Location

Lahore

Key Responsibilities

• Gather knowledge and information, document and validate business requirements from banking stakeholders, primarily but not limited to across retail/consumer segments.
• Conduct detailed analysis of existing T24-driven processes and identify automation opportunities as per the use cases.
• Create comprehensive BRDs, user stories, process flow diagrams, BPMN diagrams, and data mapping documents aligned to customers’ use cases and banking logical flow.
• Act as the primary liaison between Operations, compliance teams, IT, and the AI/Full Stack development team.
• Perform gap analysis between current manual workflows and proposed AI-enhanced processes.
• Support sprint & UAT planning and execution.
• Ensure all proposed automation solutions comply with SBP (State Bank of Pakistan) regulations.
• Collaborate with the TPM to maintain project scope, timelines, and deliverable quality.
• Facilitate discovery workshops, stakeholder interviews, and sprint reviews with business and technical teams.
• Document risk assessments and mitigation plans for AI integration touchpoints with T24 and other banking systems.

Required Skills

• Exceptional requirements elicitation and documentation skills.
• Strong analytical and problem‑solving abilities.
• Excellent stakeholder management and communication skills (written and verbal).
• Ability to translate complex banking jargon into clear technical specifications.
• Detail-oriented with strong organizational and time management skills.

Education & Experience

• Bachelor’s or master’s degree inBusinessAdministration, Computer Science, or a related field.
• 5–10 years of hands‑on experience as a Business Analyst in the Pakistani banking sector.
• Proven working experience with T24 and other core banking platforms (mandatory).
• Strong understanding of T24 modules, ChequeClearance, Swift Payments, Customer AccountsCreation,Modifications, andGeneralOperations.
• Understanding of SBP regulations, FATF compliance, AML/KYC requirements, and banking audit frameworks.
• Experience with Agile/Scrum methodologies and tools such as JIRA.

If you are interested in joining our dynamic team, email your CV at [e-mail] Don’t forget to mention the position in the subject line. We can’t wait to explore the possibilities with you!