Overview
The Billing Specialist is responsible for accurately preparing and processing invoices for clients based on contractual agreements. This role involves ensuring timely billing, resolving billing discrepancies, maintaining billing records and agreements, and providing support to internal and external clients. The Billing Specialist plays a critical role in ensuring accurate and efficient billing processes.
Responsibilities
- Review contractual agreements to understand billing terms, payment schedules, and invoicing requirements.
- Create and send invoices to customers according to the billing terms outlined in the contractual agreements.
- Ensure that the invoices are accurate, timely, and comply with accounting standards and regulations. These invoices may also expand to ancillary charges that are outside the scope of the signed contract (i.e., work done on a T&M basis or Hardware/Software resales).
- Manage billing schedules for contractual agreements, ensuring that invoices are sent on time and that payments are received according to the payment schedules outlined in the contracts.
- Resolve billing discrepancies or disputes with customers, working with internal teams and external stakeholders to resolve issues and ensure that payments are received on time.
- Update billing records: Maintain accurate billing records for contractual agreements, including invoices, payments received, and any changes to the billing terms or schedules.
- Assist in financial reporting activities, including preparing reports and analyses related to contractual billing and revenue recognition.
- Maintain accurate and real-time timesheets.
- Receive mentoring and feedback from peers and others.
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams.
- Maintain documentation, processes, and standards through the change management processes.
- Maintain an in-depth knowledge of the products and services that are offered.