Bank Teller

hrsi; Islamabad; On-site; PKR 670,000 - 949,000; Full time

Job summary

HRSI is seeking a Bank Teller for its client in Islamabad to handle customer transactions, cash handling, and account services in a fast-paced banking environment.

The role requires 2–4 years in teller operations, familiarity with SBP rules, KYC/CDD processes, and proficiency with core banking systems such as NIFT, Raast, and Phoenix.

Qualifications

• Bachelor's degree in Finance, Banking, or Business Administration; master's preferred.
• 2–4 years' bank teller experience in Pakistani environment.
• Familiarity with SBP regulations, NIFT, Raast, and Phoenix systems.
• Strong English and Urdu communication; accurate documentation.

Skills

CBS & Teller System

SBP Guidelines

KYC/AML

English & Urdu Communication

Time Management

Disaster recovery awareness

Education

Bachelor's degree in Finance/Banking/Business Administration

Master's degree preferred

Tools

CBS

Teller System

NIFT

Raast

Phoenix

AML Tools

OTC

NADRA

Job description

HRSI is looking for Bank Telling for one of its leading client.

Job Requirements

1. Qualifications

- Bachelor's degree in Finance, Banking, Business Administration, or a related field (Master's degree preferred).

- Professional certifications in banking operations, AML/CFT, or SBP regulatory compliance are a strong advantage.

2. Experience

- 2–4 years of relevant experience in bank teller operations, preferably in a Pakistani banking environment (experience with SBP regulations, NIFT, Raast, and Phoenix systems is mandatory).

- Hands-on experience with customer onboarding, CDD/KYC processes, and AML system operations (including AML RT) in a commercial bank.

3. Skills & Competencies

- Technical Proficiency: Expertise in core banking systems (CBS), Teller System, OTC, NADRA, NIFT, and AML tools; ability to adapt to new system upgrades and disaster recovery protocols.

- Regulatory Knowledge: In-depth understanding of SBP guidelines (F.E. Manual, Clean Notes Policy), AML/CFT laws, Zakat Act, and KYC requirements for Pakistani and international clients

- Accuracy & Attention to Detail: Meticulous approach to transaction processing, reconciliation, and document management to ensure compliance and minimize errors.

- Communication & Collaboration: Strong verbal and written communication skills in English and Urdu; ability to collaborate effectively with internal teams (IT, Compliance, BD) and external stakeholders (SBP, NIFT, customers).

- Problem-Solving: Quick decision-making skills to resolve transactional issues, system glitches, and customer concerns efficiently.

- Time Management: Ability to prioritize tasks, meet tight deadlines, and manage multiple responsibilities in a fast-paced environment.

4. Personal Attributes

- High level of integrity, confidentiality, and professional ethics (critical for handling sensitive financial and customer information).

- Strong sense of responsibility and accountability; ability to work independently with minimal supervision.

- Flexibility to adapt to changing operational requirements (e.g., vault policies, regulatory updates) and support team objectives.

- Commitment to the bank's values and dedication to delivering high-quality operational support.