Associate, Office of CEO, AKU Health Services

Aga Khan University; Karachi Division; On-site; PKR 2,400,000 - 3,800,000; Full time

Job summary

Aga Khan University Hospital is seeking an experienced administrator to support the CEO of AKU Health Services in hospital-wide coordination, reporting, and project development. The role focuses on growth initiatives, process improvement, and cross-functional collaboration across multiple departments.

You will develop strategic plans, monitor ongoing activities, and implement systems to manage rapid growth while ensuring efficient operations and timely decision making.

Qualifications

• Bachelor's degree in Business Management, Hospital Administration or related field.
• Master's degree preferred and certifications in project management and process improvement.
• 3+ years of relevant experience in healthcare operations or administration.

Responsibilities

• Assist the CEO, AKU Health Services in hospital-wide coordination and reporting.
• Develop new hospital growth initiatives and monitor ongoing activities.
• Support space planning, systems to manage rapid growth, and standardization efforts.
• Coordinate with cross-functional teams to improve efficiency and decision making.
• Prepare strategic plans and comprehensive reports for leadership.

Skills

Data analysis

Financial analysis

Report writing

Cross-functional coordination

Interpersonal skills

Education

Bachelor's degree in Business Management or Hospital Administration

Master's degree in related field

certifications in project management and process improvement

Tools

MS Office

Job description

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible for assisting the CEO, AKU Health Services in hospital-wide coordination, operations, reporting, development of new projects and monitoring of on-going activities, which includes, but not limited to, new hospital growth initiatives, operations simulation and modeling, preparation of strategic plans and reports, implementation of systems to manage rapid growth, identification of hospital wide processes which can be streamlined to improve efficiency, space planning and any other projects as assigned by the CEO.

You should be able to:

• facilitate the CEO's office in planning, coordinating and decision making via data mining, data analysis and report writing
• facilitate cross-functional teams in process improvement and integrated problem solving which will result in business development, cost savings, productivity enhancement and standardization etc.
• liaise with various multi-functional teams within and outside the CEO's office to improve hospital operations
• participate and coordinate in quality and performance improvement-related activities
• share relevant information and data with the CEO in a timely manner.

Requirements:

You should have:

• at least a Bachelor's degree in Business Management, Hospital Administrations or any other relevant discipline, preferably with a Master's degree in the same and certifications in project management and process improvement
• at least three years of relevant experience
• competency in financial analysis and proficiency in the use of MS Office
• strong organization and creative problem-solving skills
• excellent interpersonal skills, including ability to multi-tasking, effectively communicate complex ideas and write formal reports
• familiarity with diverse functions of hospital operations
• ability to constructively handle sensitive and difficult issues, effectively work under-pressure and deliver as per defined deadlines
• proficiency in commonly used office applications, including MS Office package.

Comprehensive employment reference checks will be conducted