Assistant QA & Compliance Manager - Multi-Campaign Quality

Taraki

Lahore

On-site

PKR 180,000 - 280,000

Full time

14 days+

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Job summary

IPS Pakistan is seeking an Assistant Manager QA & Compliance to oversee quality assurance across campaigns, ensuring adherence to regulatory standards and client requirements. The role involves monitoring KPIs, conducting audits, and leading a QA team to drive continuous improvement.

The successful candidate will design scorecards, dashboards, and SOPs, and collaborate with Operations and HR to support performance-related actions while maintaining data confidentiality and security.

Qualifications

Experience in Quality Assurance, Compliance, or Operational Quality Management.
Knowledge of healthcare regulations and client-specific requirements.
Strong analytical and data interpretation skills.
Ability to design scorecards, dashboards and quality tracking systems.
Excellent report writing and presentation skills.

Responsibilities

Oversee QA activities across campaigns including healthcare, construction, and local projects.
Develop and standardize QA scorecards tailored to each campaign.
Monitor quality performance, error ratios, and compliance indicators.
Conduct regular audits to ensure standards are met.
Ensure compliance with client requirements and regulatory standards.
Monitor quality KPIs and prepare weekly and monthly QA reports.
Lead QA team members and calibration sessions with operations.
Design SOPs aligned with client requirements and on-boarding of new campaigns.
Provide training recommendations based on audit findings.