Airbnb VA Intern - Pakistan Remote

Home Pick Inc.; Islamabad; Remote; PKR 446,000 - 670,000; Full time

Benefits offered by this job

Full-time remote position

Bi-weekly payroll

Dynamic and fast-paced environment

Global guest experience

Growth opportunities

Job summary

Home Pick Inc. seeks a dedicated Virtual Assistant to manage guest relations for our short-term rental portfolio. You will handle guest communication, bookings, and property coordination to ensure smooth stays across properties.

The role requires excellent English, prior customer service exposure, and proficiency with email and chat tools. This is a full-time remote position with a bi-weekly payroll and opportunities to grow in the fast-paced vacation-rental industry.

Qualifications

• Excellent command of English (spoken and written).
• Prior experience in customer service, hospitality, or property management is preferred but not required.

Responsibilities

• Guest communication with guests before, during, and after their stay via email, messaging, and phone calls.
• Handle bookings, cancellations, and modifications using property management software; ensure reservations are recorded and updated.
• Coordinate check-ins and check-outs; liaise with cleaning and maintenance teams to ensure properties are ready.
• Monitor guest reviews; respond professionally and thank guests for positive comments.
• Maintain accurate records of guest interactions, bookings, and issues; provide reports to management.

Skills

English proficiency

Job description

We are seeking a dedicated and detail-oriented Virtual Assistant to join our team and manage guest relations for our portfolio of short-term rental properties. The ideal candidate will be responsible for ensuring an exceptional experience for our guests while maintaining efficient operations across our properties.

Key Responsibilities:

• Guest Communication: Interact with guests before, during, and after their stay via email, messaging platforms, and phone calls. Address inquiries, provide information, and resolve any issues promptly.
• Booking Management: Handle bookings, cancellations, and modifications using our property management software. Ensure all reservations are accurately recorded and updated.
• Property Coordination: Assist in coordinating check-ins and check-outs, ensuring that properties are ready for guests. Communicate with cleaning and maintenance teams as needed.
• Reviews and Feedback: Monitor guest reviews and feedback on various platforms. Respond to reviews professionally, addressing any concerns and thanking guests for positive comments.
• Reporting: Maintain accurate records of guest interactions, bookings, and issues. Provide regular reports to management on guest satisfaction and property performance.

Requirements

• Language Proficiency: Excellent command of English (spoken and written) is mandatory. Additional languages are a plus.
• Experience: Prior experience in customer service, hospitality, or property management is preferred but not required.
• Technical Skills: Proficiency in using communication tools (e.g., email, chat applications) and property management software. Proficient with computers and property management software.
• Familiarity with platforms like Airbnb, Upgrade to see actual info, and VRBO is a plus.
• Organizational Skills: Strong organizational abilities with attention to detail. Ability to manage multiple tasks and prioritize effectively.
• Problem-Solving Skills: Proactive approach to resolving issues and providing solutions to enhance guest experience. Ability to handle difficult situations calmly and efficiently
• Availability: Must be available to work 8 hours per day, 6 days a week, with the flexibility to accommodate guest needs during peak times. Employees will have one rotational day off per week, which may fall on any day of the week based on the schedule.
• Commitment: Looking for candidates with long-term plans in the industry, committed to growing with the company.

Benefits

• Full Time Remote Position
• Bi Weekly Payroll Process
• Opportunity to work in a dynamic and fast-paced environment.
• Gain experience in the thriving short-term rental industry.
• Contribute to creating memorable experiences for guests from worldwide