Aftersales Engineer

Senfeng Pakistan; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading engineering firm is seeking an Aftersales Engineer in Lahore. The role involves providing technical support to customers post-sale, resolving product issues, and training users on maintenance. Ideal candidates will possess a bachelor's degree in Engineering or a related field and have experience in technical sales or customer service, alongside strong communication skills.

Qualifications

• Previous experience in technical sales or aftersales support.
• Strong communication skills to convey technical information.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Handle technical issues and support customers after sales.
• Work with departments to resolve product defects.
• Provide training to customers on product use and maintenance.

Skills

Technical sales experience

Verbal and written communication skills

Problem-solving ability

Organizational skills

Familiarity with industrial sector

Education

Bachelor's degree in Engineering, Computer Science, DAE, or a related field

Tools

Microsoft Office Suite

Salesforce

Job description

Bachelor's degree in Engineering, Computer Science, DAE, or a related field

This is a full-time on-site role for an Aftersales Engineer located in Lahore at SENFENG PAKISTAN.

The Aftersales Engineer will be responsible for handling technical issues and providing support to customers after the sale is complete. They will also work with other departments within the company to resolve any product defects and provide training to customers in the use and maintenance of the products

Job Specification

Previous experience in technical sales, aftersales support, or technical customer service.

Strong verbal and written communication skills, with the ability to clearly communicate ideas and technical information to non-technical customers.

Experience in the use of computer systems and software applications, including Microsoft Office Suite and customer management tools such as Salesforce.

Ability to work independently and manage multiple priorities in a fast-paced, high-pressure environment.

Demonstrated problem-solving ability, with experience in troubleshooting and resolving technical issues.

Experience in the use and maintenance of mechanical or electrical equipment, or other similar experience.

Excellent organizational, time-management, and record-keeping skills.

Familiarity with the industrial sector, materials processing or laser cutting is a plus.