Accounts Manager

Talent hunters Pvt Ltd; Lahore; On-site; PKR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated individual to enhance client relationships and drive satisfaction. In this role, you will prepare and maintain scorecard data, conduct market analyses, and ensure client demands are met effectively. Your ability to develop relationships and provide feedback to marketing will be crucial in enhancing service quality. This position offers a dynamic work environment where your contributions will directly impact client satisfaction and organizational success. If you are passionate about client service and looking to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in managing client relationships and conducting market analysis.
• Strong communication skills to resolve client issues effectively.

Responsibilities

• Prepare and maintain scorecard data to enhance motivation at work.
• Conduct regular reviews of client accounts to evaluate demands and satisfaction.

Skills

Client Relationship Management

Market Analysis

Communication Skills

Problem Solving

Education

Bachelor's Degree in Business Administration

Relevant certifications in Client Management

Job description

1. Prepare and maintain scorecard data and develop strategy to enhance the motivation at work;

2. Check and identify accounts that are likely to become a bad debt or zero balance account and contact the clients to retain them;

3. Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service;

4. Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units;

5. Ensure clients' demands to be satisfied;

6. Conduct reviews on accounts on regular basis to evaluate clients' demands and usage of account; determine types of services/products and prices/fees satisfying the clients' needs as well as the organization's objectives;

7. Conduct assessments of clients' credibility and perform billing duties at their requests;

Job Specification

1. Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients' satisfaction;

2. Receive and answer calls from the clients or client service units in relation to the clients' requests or questions;

3. Answer the clients' questions and ensure their problems are resolved; conduct follow-up tasks;

4. Prepare and make report on market analysis, competitor analysis and market trends;

5. Develop and maintain a well-coordinated internal relationship with key decision makers within the organization;

Location: Information Technology and Services - Lahore, Pakistan