Account Manager- Client Services

IO DIGITAL; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A digital marketing agency in Lahore seeks an experienced Account Manager to lead client relationships and manage social media campaigns. The ideal candidate will have at least 2 years of account management experience, strong communication skills, and a Bachelor's degree in Marketing or a related field. This role involves campaign coordination, reporting, and maintaining creative standards across platforms.

Qualifications

• Minimum 2 years of account management experience.
• Strong verbal and written communication skills.
• Hands-on experience with social media platforms.

Responsibilities

• Act as the primary point of contact for the client.
• Manage complete internal operations across campaigns.
• Own end-to-end campaign execution from brief to final rollout.
• Present campaign ideas to the client as needed.

Skills

Account management

Communication skills

Social media expertise

Creative thinking

Education

Bachelor’s degree in Marketing or related field

Tools

Microsoft Office Suite

Job description

• Act as the primary point of contact for the client on all things social/digital, ensuring timely updates, responses, and clarity across all campaigns & requirements which may be planned, periodic and always-on and ad-hoc.
• Manage complete internal operations of the client across all campaigns with internal teams including design, animation, media, PR, IM, community teams if required.
• Meet and liaise with client to discuss and identify their requirements, understanding brief documents and debriefing with relevant teams at the agency.
• Take complete ownership of the client portfolio business as the main client facing account lead.
• Own end-to-end campaign execution from brief to final rollout—including idea generation, daily / monthly content calendar alignment, approvals, and deployment.
• Ensure consistency of tone, brand voice, and creative aesthetics across all platforms as per the client’s guidelines.
• Manage a seamless system of final approved output , based on client’s requirements, post revisions / modifications for everything from the client.
• Publish/ Digitally post all organic feed content / posts / stories / reels on all platforms as scheduled and mandated by client relevant and officiated by the client including META, YT, Linked-In, Tik Tok and Twitter and others platforms as and when officiated.
• Create always-on calendars, campaign plan presentations incorporating help from design, IM/PR team.
• Own the complete end-to end reporting process for the client and drive the reporting as mandated by the client.
• Present the campaign ideas and presentations to the client as per their requirements and plans.
• Work closely with media planning teams to sync organic and paid social strategies for maximum performance.
• Coordinate with PR and influencer teams to ensure integrated campaign messaging and narrative alignment.
• Lead , monitor and make necessary arrangements for seamless execution of all committed deliverables from agency on Client events including shoots, live-sessions, special day productions.
• Ensure end-to end data delivery and assist on work deliverables related to production post live events / shoots.
• Identify opportunities for cross-selling and upselling additional services or solutions within existing accounts to maximize revenue and enhance client relationships.
• Manage social media platforms communities and moderation assigned .
• Regularly create client reports as mandated by them .
• Lead and mentor junior account executives or social content coordinators, if any.
• Foster a spirit of accountability, creativity, and urgency within the internal team.
• Undertake administrative tasks including pre and post-production alignment for and from execution to delivery.
• Arrange and attend meetings, take notes and share contact reports.
• Assist in pitches, along with other agency colleagues, with the aim of securing new business for the agency as and when required.
  
  

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Previous account management experience of a minimum 02 years.
• Strong verbal and written communication skills.
• Hands on experience with social media platforms and best practices.
• Proficiency in Microsoft Office Suite.
• Creative thinking and problem-solving skills.
• Relevant experience with pre and post-productions.