Zendesk Specialist: Optimize CX & Ops (Hybrid)

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Above-market compensation

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Ortigas, Pasig, Philippines is seeking a Zendesk Expert to manage day-to-day Zendesk administration, workflows, and performance across multiple business units. You will partner with Operations, Technology, and stakeholders to ensure a reliable and scalable customer experience in a production contact center environment.

This hybrid role suits a highly organized Zendesk professional who enjoys ownership, proactive problem-solving, and continuous improvement.

Qualifications

• Extensive experience administering Zendesk in a production environment.
• Strong knowledge of Zendesk Talk and Zendesk Support.
• Experience configuring workflows, triggers, automations, macros, and business rules.

Responsibilities

• Administer and maintain Zendesk across multiple units and teams.
• Configure users, groups, roles, permissions, and security settings.
• Maintain queues, routing rules, hours, skills-based routing, and CRM integrations.

Skills

Zendesk administration

Zendesk Talk

Zendesk Support

Workflows & automations

Routing & IVR

User administration

Troubleshooting

Tools

Zendesk Explore

Zendesk APIs

Job description

MicroSourcing in Ortigas, Pasig, Philippines is seeking a Zendesk Expert to manage day-to-day Zendesk administration, workflows, and performance across multiple business units. You will partner with Operations, Technology, and stakeholders to ensure a reliable and scalable customer experience in a production contact center environment.

This hybrid role suits a highly organized Zendesk professional who enjoys ownership, proactive problem-solving, and continuous improvement.