Workplace Service Lead

QBE Group Shared Services Centre; Cebu City; On-site; PHP 1,000,000 - 1,650,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines seeks an experienced infrastructure leader to guide specialist teams in building, managing, and supporting solutions aligned with policy. You will oversee third‑party services, develop architectural solutions, and support technical architects through the service lifecycle.

The role emphasizes coaching, resource forecasting, and maintaining security and compliance across information systems in a demanding IT environment.

Qualifications

• Moderate relevant experience is required.
• Occasional travel (approximately 5–10 trips annually).

Responsibilities

• Supervise and oversee the work of a team of infrastructure engineers.
• Coaching, mentoring, feedback to develop employees for wider roles.
• Forecast resource needs and manage expenditures for fiscal responsibility.
• Ensure information systems' security, confidentiality, and integrity.
• Create system specifications with stakeholders to translate problems into designs.
• Support, design, and implement infrastructure technologies and solutions.
• Own problems, proactively resolve issues, ensure business-aligned solutions.
• Identify, classify, and remediate problems with documented causes.

Skills

Communication

Critical Thinking

Customer Service

Financial Systems

Global IT Infrastructure

Information Technology Applications

Intentional collaboration

IT Infrastructure Operations

Managing performance

Problem Solving

Process Improvements

Risk Management

Stakeholder Management

Team Development

Troubleshooting

Education

Tertiary Degree or equivalent combination of education and work experience.

Job description

Primary Details: Time Type: Full time Worker Type: Employee The purpose of this role is to lead infrastructure specialist teams in building, managing, and supporting solutions in alignment with company policies. This role involves managing third‑party infrastructure services, developing architectural solutions, and overseeing programs to operationalise architectural designs effectively. The role also includes supporting technical architects in implementing and maintaining infrastructure designs throughout the service lifecycle.

Responsibilities

• Supervise and oversee the work of a team of infrastructure engineers.
• Manage a performance enhancement culture by coaching and mentoring, providing feedback, and developing employees for wider roles.
• Anticipate expenditures, forecast resource needs, and account for expenses to achieve fiscal responsibility.
• Maintain the security, confidentiality, and integrity of information systems through compliance with legislation and regulations.
• Create system specifications to meet business needs, working with stakeholders to translate problems into technical designs.
• Support, design, and implement infrastructure technologies and solutions.
• Take ownership of problems, proactively resolve technical issues, and ensure solutions meet business requirements.
• Identify and analyse problems, classify and prioritise them, document causes, and implement remedies.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors work together to deliver services.
• Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritising resources in response and formalising, where required, in conjunction with the first line risk team.

Work Experience

• Moderate relevant experience.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Travel Frequency

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Communication, Critical Thinking, Customer Service, Financial Systems, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Infrastructure Operations, Managing performance, Problem Solving, Process Improvements, Risk Management, Stakeholder Management, Team Development, Troubleshooting

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.