Workplace & Collaboration - SME

Vestas; Philippines; On-site; PHP 3,071,253 - 4,299,754; Full time

Benefits offered by this job

Attractive compensation package

Long-term career development

Bonus program

Job summary

Vestas is seeking a Workplace and Collaboration SME in the Philippines to join an agile product team. This role focuses on the deployment and management of virtual and physical desktops, requiring expertise in MECM/SCCM and Virtual Desktop Solutions. Candidates should possess at least 5 years of IT experience, along with strong PowerShell scripting skills. The position offers opportunities for on-the-job training, career development, and highlights a collaborative culture with a commitment to personal and professional growth.

Qualifications

• Minimum 5 years of experience in IT infrastructure or end-user computing.
• Experience in deploying and managing Virtual Desktop Solutions.
• Skilled in diagnosing and resolving technical issues.

Responsibilities

• Deploy, operate, and maintain desktop environments.
• Administer client management platforms and monitor virtual environments.
• Provide 3rd level support and act as an escalation point.

Skills

MECM/SCCM

Virtual Desktop Solutions (AVD, Citrix, VMware Horizon)

PowerShell scripting

Windows Operating Systems

Active Directory and Entra ID

Agile methodologies

Communication

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

Microsoft Endpoint Configuration Manager (MECM/SCCM)

Intune

Citrix

Microsoft Azure Virtual Desktop (AVD)

Job description

The Workplace and Collaboration SME will be part of an agile product team responsible for the deployment and lifecycle management of laptops and desktops, both physical and virtual. This includes operating, updating, and maintaining end‑user PC platforms throughout their lifetime. The role also involves providing 3rd level support to assist other support functions and ensuring high‑quality service delivery. The team is responsible for software deployments, primarily through the Microsoft Endpoint Configuration Manager (MECM/SCCM) platform but not limited to it. The ideal candidate will bring a broad skill set with a specific focus on Virtual Desktops and applications, with experience in Microsoft Azure Virtual Desktop (AVD) or other client virtualization platforms.

Responsibilities

• Deploy, operate, and maintain physical and virtual desktop environments
• Administer client management platforms (e.g., MECM, Intune, Citrix, AVD)
• Monitor and remediate issues in virtual desktop environments
• Create and manage task sequences for OS deployment (OSD) using MECM
• Develop and maintain PowerShell scripts for automation and reporting
• Ensure compliance with organizational policies across all endpoints
• Provide 3rd level support and act as an escalation point for Level 1 and 2 support team
• Collaborate with architects and other SMEs to install, upgrade, and optimize infrastructure
• Initiate initiatives to improve infrastructure efficiency and user experience
• Maintain documentation, user guides, and technical references
• Mentor team members and contribute to prioritization and planning with the Product Owner
• Support workplace collaboration tools and ensure seamless integration
• Participate in transformation projects and cross‑functional collaboration

Qualifications

• Bachelor's degree in IT, Computer Science, or related field
• Minimum 5 years of experience in IT infrastructure or end‑user computing
• Experience deploying and managing Virtual Desktop Solutions (AVD, Citrix, VMware Horizon)
• Extensive proficiency in MECM/SCCM, Intune, Windows Operating Systems, Active Directory and Entra ID
• Advanced PowerShell scripting skills
• Familiarity with Agile ways of working
• Skilled at diagnosing and resolving technical issues
• Effective communication and stakeholder engagement skills
• Ability to manage one's own workload and lead technical initiatives
• Relevant certifications (e.g., AZ‑140, Microsoft Endpoint Administrator, Citrix/VMware certifications)
• Clear and effective verbal and written communication
• Collaborative mindset and willingness to contribute
• Openness to learning and adopting new technologies
• Initiative to propose long‑term solutions
• Skilled in isolating and resolving complex issues
• Deep understanding of VDI, MECM/SCCM, Intune, Active Directory and Windows Operating Systems
• Ability to manage multiple tasks efficiently
• Willingness to support and upskill team members
• Interest in exploring new features and enhancing user experience

What we offer

Vestas provides an open, respectful global culture, an attractive compensation package, and long‑term career development. We offer on‑the‑job training, an ideal platform for professional and personal development, a bonus program, and team activities. We emphasize both personal and professional skill development and expect contributions towards our company goals.