Real-Time Scheduling & Staffing Supervisor

Concentrix Philippines; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

Concentrix Philippines is seeking a staffing supervisor to manage agent preferences, time-off requests, and shift bid processes. You will collaborate with Operations to set staffing thresholds and develop accurate schedules and staffing plans for assigned business.

The role requires strong communication, ability to mentor a team, and a willingness to work onsite with a flexible schedule. Experience in payroll or staffing analytics is a plus.

Qualifications

• Associate's degree with 2–4 years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Ability to lead a team in multi‑tasking, prioritization and meeting timelines.

Responsibilities

• Manage agent preferences, time-off requests and shift bid process.
• Consult with Operations to develop staffing requirements and thresholds.
• Develop schedules and staffing plans for assigned business.
• Prepare reports for hiring needs and staffing analysis for Operations.

Skills

Communication skills

Multitasking

Coaching

Education

Associate's degree

Job description

Concentrix Philippines is seeking a staffing supervisor to manage agent preferences, time-off requests, and shift bid processes. You will collaborate with Operations to set staffing thresholds and develop accurate schedules and staffing plans for assigned business.

The role requires strong communication, ability to mentor a team, and a willingness to work onsite with a flexible schedule. Experience in payroll or staffing analytics is a plus.