Workforce Planner

LizardBear Tasking, Inc. (PEZA); Quezon City; On-site; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

Job summary

TaskUs is seeking a Workforce Planner to coordinate data across operations, clients, and client services for forecasting and staffing requirements. You will maintain staff rosters with availability and skills, publish capacity snapshots, and create action plans to optimize staffing levels.

You will also input data into capacity planning tools to keep seating aligned with demand. The role emphasizes statistical analysis, trend reading, and proactive decision-making, with strong communication

Qualifications

• Experience in workforce planning and forecasting, capacity planning and scheduling.
• Ability to manage multiple complex tasks and projects.

Responsibilities

• Coordinate with operations, clients, and client services to gather data for forecasting and program requirements.
• Maintain roster of staff with availability, preferences and skills.
• Publish capacity snapshots and create action plans to address staffing gaps or reduce overages.
• Input data into online capacity plan tools to ensure accurate seating plans meet operational needs.

Skills

Forecasting

Capacity Planning

Scheduling

Real Time Management

Statistical Analysis

Data Analysis

Google Apps

IEX WFM

Decision Making

Tools

IEX

Google Apps

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Description:

• You will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements
• Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills
• You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages
• You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs

Requirement:

• We are looking for someone knowledge in Workforce Planning - preferably with knowledge in Forecasting, Capacity Planning and Scheduling, and Real Time Management
• We need someone who has the ability to manage multiple, complex, ongoing tasks and projects
• Someone who has a high attention to detail and has a strong desire to optimize procedures and processes
• We're in search for someone who is proactive when it comes to making decisions, as well as solving problems
• We need someone who is proficient in statistical analysis and possesses good computer and software skills
• Someone who has the ability to read trends and project those into future forecasts
• Someone who has a working knowledge in Google Application
• Someone who has a in-depth knowledge of WFM Tool - Preferably IEX
• Lastly, we'd be eager to speak to you if you have strong verbal and written communication skills; a high achiever and self-starter

DEI:

• In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.
• We welcome applicants of different backgrounds, demographics, and circumstances.
• Inclusive and equitable practices are our responsibility as a business.
• TaskUs is committed to providing equal access to opportunities.
• If you need reasonable accommodations in any part of the hiring process, please let us know.