Workforce Planner

TaskUs; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TaskUs is seeking a Workforce Planning professional to forecast staffing needs, maintain accurate rosters, and optimize capacity across operations in the Philippines. The role requires experience with forecasting, capacity planning, scheduling, and real time management to meet client service levels.

You will collaborate with operations and client services, publish capacity snapshots, and drive data-driven action plans.

Qualifications

• Experience in Workforce Planning with Forecasting, Capacity Planning and Scheduling.
• Ability to manage multiple complex tasks and projects.
• High attention to detail with a drive to optimize processes.
• Proactive in decision making and problem solving.
• Proficient in statistics and strong computer skills.
• Ability to read trends and translate to forecasts.
• Working knowledge of Google Applications.
• In-depth knowledge of WFM tools, preferably IEX.
• Strong verbal and written communication; high achiever and self-starter.

Responsibilities

• Coordinate with operations, clients, and client services to gather forecasting data.
• Maintain a staff roster with availability, preferences and skills.
• Publish over/under snapshots and create action plans for gaps or overages.
• Input data into the online capacity planning tool to ensure seating plans are accurate.

Skills

Forecasting

Capacity Planning

Scheduling

Real Time Management

Data Analysis

Google Applications

WFM Tool IEX

Communication Skills

Problem Solving

Multitasking

Tools

IEX WFM Tool

Job description

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description:

• You will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements
• Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills
• You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages
• You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs

Requirement:

• We are looking for someone knowledge in Workforce Planning - preferably with knowledge in Forecasting, Capacity Planning and Scheduling, and Real Time Management
• We need someone who has the ability to manage multiple, complex, ongoing tasks and projects
• Someone who has a high attention to detail and has a strong desire to optimize procedures and processes
• We're in search for someone who is proactive when it comes to making decisions, as well as solving problems
• We need someone who is proficient in statistical analysis and possesses good computer and software skills
• Someone who has the ability to read trends and project those into future forecasts
• Someone who has a working knowledge in Google Application
• Someone who has a in-depth knowledge of WFM Tool - Preferably IEX
• Lastly, we'd be eager to speak to you if you have strong verbal and written communication skills; a high achiever and self-starter

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.