WORKFORCE & IT SUPPORT ANALYST

DSLC DATA SUPPORT, INC.; Davao City; On-site; PHP 335,000 - 558,000; Full time

Job summary

DSLC DATA SUPPORT, INC. in Davao City is seeking a Workforce & IT Support Analyst to monitor workforce activity while delivering day-to-day desktop and technical support.

You will help management understand workforce performance and ensure employees have the technology and assistance to perform their work. The role involves reviewing hours, activity, and application usage, preparing routine workforce reports, and supporting Microsoft 365, email, and business applications.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Experience in workforce analysis, IT support, or similar role preferred.
• Good knowledge of Windows computers and Windows servers, Active Directory, and common business applications.
• Basic understanding of computer networking and troubleshooting.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel or similar spreadsheet applications.
• Good communication and documentation skills.
• Able to handle confidential employee and company information.
• Able to work independently and manage multiple tasks.

Responsibilities

• Monitor employee work activity using WebWork and other approved workforce management tools.
• Review working hours, activity levels, and application/website usage.
• Analyze alignment of activity with duties and schedules.
• Review purpose and business relevance of websites and tools used during working hours.
• Identify unusual activity, discrepancies, or patterns needing clarification.
• Prepare daily, weekly, and monthly workforce reports.
• Provide first-line IT support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain computers and software.
• Assist employees with Microsoft 365, email, and business applications.

Skills

Workforce analysis

IT support

Analytical skills

Problem solving

Excel

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Windows OS

Active Directory

Microsoft Office

Microsoft 365

Networking basics

Job description

About the role

The Workforce & IT Support Analyst is responsible for monitoring and analyzing workforce activity while providing day-to-day desktop and technical support to employees. The position combines workforce monitoring and reporting with end-user IT support, helping management understand workforce performance while ensuring employees have the technology and technical assistance required to perform their work.

Key responsibilities

• Monitor employee work activity using WebWork and other approved workforce management tools
• Review working hours, activity levels, application usage, website usage, and other available workforce data
• Analyze whether recorded activity is aligned with employees' assigned duties and working schedules
• Review the purpose and business relevance of websites, applications, and tools used during working hours
• Identify unusual activity, extended inactivity, discrepancies, or patterns that may require clarification
• Prepare daily, weekly, and monthly workforce reports
• Provide first-line technical support to employees and troubleshoot desktops, laptops, printers, peripherals, and other IT equipment
• Install, configure, and maintain computers and software
• Assist employees with Microsoft 365, email, business applications, and other company systems
• Prepare and deploy computers and other IT equipment for new and existing employees

About you

• Bachelor's Degree in Information Technology, Computer Science, or any related field
• Experience in workforce analysis, IT support, or a similar role is preferred
• Good knowledge of Windows computers/windows servers, Active Directory, Microsoft Office, and common business applications
• Basic understanding of computer networking and troubleshooting
• Good analytical and problem-solving skills
• Proficiency in Microsoft Excel or similar spreadsheet applications
• Good communication and documentation skills
• Able to handle confidential employee and company information
• Able to work independently and manage multiple tasks