Workforce Analytics Lead (Power BI)

ContactPoint 360; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

ContactPoint 360 is seeking a Workforce Reports Supervisor to oversee the preparation, analysis, and dissemination of workforce reports for senior management. The role requires strong analytical skills, experience in WFM reporting, and collaboration with HR systems to ensure accurate data extraction.

The ideal candidate will lead a team, drive data-driven improvements, and train junior staff on reporting processes and best practices, while maintaining effective communication with stakeholders.

Qualifications

• Power BI hands-on experience and other dashboarding platforms.
• Experience with information management.
• Analytical and research skills.
• Experience with big data tools and relevant computer software.
• At least 1 year of leading WFM / Reports teams.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word) and HR systems.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Supervise and review the preparation of workforce reports (e.g., headcount, turnover, demographics) from multiple data sources
• Analyze report data to identify trends, opportunities for improvement, and areas requiring attention
• Collaborate with stakeholders to ensure reports meet their needs and requirements
• Develop and maintain relationships with HR systems administrators to ensure accurate data extraction and integration
• Provide training and guidance to junior staff on reporting processes and best practices

Skills

Power BI

Dashboarding platforms

Information management

Analytical skills

Leading WFM/Reports teams

MS Office (Excel, Word)

HR systems proficiency

Tools

HR systems

Big data tools

Job description

ContactPoint 360 is seeking a Workforce Reports Supervisor to oversee the preparation, analysis, and dissemination of workforce reports for senior management. The role requires strong analytical skills, experience in WFM reporting, and collaboration with HR systems to ensure accurate data extraction.

The ideal candidate will lead a team, drive data-driven improvements, and train junior staff on reporting processes and best practices, while maintaining effective communication with stakeholders.