Workforce Analyst

Shearwater Health; Taguig; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Competitive Salary

Bonuses and Annual Increases

Tenure Allowance

13th Month Pay

HMO Coverage Day 1 (2 dependents)

Life Insurance

Learning and Development Programs

Career Advancement Opportunities

Service Incentive Leave

Job summary

Shearwater Health is seeking a Workforce Analyst to drive capacity planning, forecasting, and staffing optimization for diverse client operations. You will generate critical reports, analyze trends, and advise on headcount needs across multiple sites.

The role requires 2–3 years in workforce management, strong Excel/Analytics skills, and comfort with night shifts. Growth opportunities, performance bonuses, and comprehensive benefits are highlighted in the role.

Qualifications

• Bachelor's degree in any relevant field.
• Strong knowledge of WFM Capacity Planning and Forecasting.
• Minimum of 2-3 years’ experience in workforce/resource management in call center/BPO/customer service.
• 1.5-2 years of Data Analytics experience.
• Advanced proficiency in Microsoft Excel, MS Access, MS Word, and MS PowerPoint.
• Excellent written and verbal communication skills, including presentation and stakeholder-facing communication.
• Experience in business writing and training delivery based on documented processes.
• Willingness to work night shift.

Responsibilities

• Accountable for workforce capacity planning, forecasting, staffing analysis, reporting, and managing staffing levels based on client-delivered volumes.
• Prepare and present daily, weekly, and monthly reports for leadership and scheduling/workforce concerns.
• Ensure adherence to workforce capacity planning policies and procedures.
• Analyze forecasting trends and provide recommendations on FTE hiring across LOBs/sites.
• Conduct headcount and productivity analyses to support workforce planning and operational goals.

Skills

WFM Capacity Planning

Forecasting

Data Analytics

Excel

MS Access

MS Word

MS PowerPoint

Communication

Stakeholder Management

Education

Bachelor's degree

Tools

Microsoft Excel

MS Access

MS PowerPoint

MS Word

Job description

Let your Passion Lead You at the Home of Clinicians with over 6,000+ employees who have trusted us with their careers!

Physical Sites: Taguig, Cebu, and Pampanga

Enjoy exclusive benefits designed to support your growth and success.

• Competitive Salary Package

• Performance-based Bonuses and Annual Salary Increases

• Tenure Allowance

• 13th Month Pay

• Day 1 HMO Coverage with up to 2 Dependents upon Regularization

• Life Insurance Coverage

• Learning and Development Programs

• Career Advancement Opportunities

• Service Incentive Leave (SIL) with Leave Conversion

The responsibilities of a Workforce Analyst include, but are not limited to, the following:

• Accountable for workforce capacity planning, forecasting, staffing analysis, reporting, and managing staffing levels based on client-delivered volumes.

• Prepare and present a variety of daily, weekly, and monthly reports, ranging from revenue reports for leadership to internal reports related to scheduling and workforce concerns.

• Ensure adherence to workforce capacity planning policies and procedures.

• Analyze forecasting trends and provide recommendations on FTE hiring requirements across various LOBs and sites.

• Conduct headcount and productivity analyses to support workforce planning and operational goals.

Required Qualifications

• Bachelor's degree in any relevant field.

• Strong knowledge of WFM Capacity Planning and Forecasting

• Minimum of 2-3 years’ experience and technical understanding of workforce or resource management principles, concepts, and practices, preferably within a call center, BPO, or customer service environment.

• 1.5-2 years of Data Analytics experience

• Advanced proficiency in Microsoft Excel, MS Access, MS Word, and MS PowerPoint

• Excellent written and verbal communication skills, including presentation and stakeholder-facing communication.

• Experience in business writing (process documentation) and delivering training based on documented processes.

• Willingness to work on a Night Shift schedule.