Workforce Admin Open for Fresh Grad

NCS; Taguig; On-site; PHP 558,000 - 893,000; Full time

Job summary

NCS in Taguig, Philippines is seeking a Workforce Analyst to support planning, capacity coordination, and skills tracking.

You will analyze workforce data, provide capacity visibility to Delivery and Sales, and help optimize resource allocation. The role includes maintaining data accuracy and generating actionable workforce reports.

Qualifications

• Strong analytical and planning skills.
• Excellent problem-solving and communication abilities.
• Experience in workforce planning and management with clients/leadership teams.
• Bachelor’s degree in IT, Mathematics or Statistics or related field.

Responsibilities

• Support workforce planning and capacity optimization across accounts.
• Analyze workforce data to identify skills gaps and capacity signals.
• Provide capacity and skills visibility to Delivery and Sales for project assignments.
• Coordinate with TAG on demand and supply data.
• Maintain workforce database accuracy (resources, skills, certifications).
• Generate workforce reports and dashboards for action planning and reviews.
• Escalate issues to Workforce Lead/Manager when needed.
• Perform other related tasks as assigned.

Skills

Analytical skills

Planning skills

Communication skills

Problem-solving

Stakeholder coordination

Attention to detail

Written communication

Verbal communication

Independent work

Discretion with confidential data

Data interpretation

Education

Bachelor’s degree in IT/Math/Statistics

Tools

Excel

Google Sheets

MS Office

Job description

• The Workforce Analyst supports the Workforce Lead/Manager and operational teams in workforce planning, capacity coordination, skills tracking, and resource optimization. The role monitors, analyzes, and consolidates workforce data to ensure proper allocation of resources, alignment of skills to project needs, and timely support for staffing decisions. The Workforce Analyst provides data-driven insights that help the organization improve utilization, plan for demand, and make informed resourcing decisions.
• Coordinates the execution of workforce planning activities based on approved strategies and action plans.
• Monitors resource allocation across projects and identifies inefficiencies or discrepancies that may impact delivery performance or project profitability; escalates findings to the Workforce Lead/Manager.
• Consolidates and reviews information related to resources performance, skills, and capabilities to support effective workforce allocation decisions.
• Coordinates with Delivery and Sales by providing capacity and skills visibility needed for project assignments, potential replacements, and upcoming opportunities.
• Works with TAG (Talent Acquisition Group) by supplying timely demand and supply data, and provides input to help assess whether internal resources or external hiring may be required.
• Coordinates updates to the workforce database to ensure accuracy of resource availability, skills profiles, competency levels, certifications, and project assignments.
• Analyzes workforce data (skills trends, patterns, capacity signals) to help identify skills gaps and support the development of capability-building plans.
• Supports the development and maintenance of a skills library by consolidating data on demand and supply trends across accounts or projects.
• Ensures workforce productivity standards are monitored and flags risks to the Workforce Lead/Manager.
• Analyzes project-level and individual performance data to identify operational improvement opportunities and inefficiencies.
• Generates workforce reports and dashboards to support action planning, management reviews, project staffing, and decision making.
• Coordinates with the Workforce Lead/Manager to assess appropriate skill levels and capacity needed based on demand forecasts and project requirements.
• Performs other related tasks that may be assigned from time to time.

Minimum Qualifications

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Education – At least graduate with a Bachelor's Degree in IT, Mathematics or Statistics, or any related course.
• Related Experience – At least 3 - 5 years experience in workforce planning and management with the client and/or leadership team.
• Knowledge: Knowledge in the following is required or strongly preferred:
• Capacity planning, forecasting, real-time management, reporting, and scheduling
• Workforce management tools and database applications
• MS Office / Google Workspace (Excel/Sheets expertise preferred)
• Basic understanding of how resource allocation impacts project delivery and profitability
• Familiarity with skills inventory management, competency levels, or capability planning frameworks
• Skills :
• Strong analytical skills; able to interpret large data sets to extract trends and insights
• Strong stakeholder coordination skills (BD, TAG, Project Managers, Delivery Leads)
• High attention to detail and accuracy in reporting
• Strong written and verbal communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Ability to handle confidential workforce information with discretion