Workforce Management Executive

Wipro Philippines Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Wipro Philippines Inc. is seeking a WFM/MIS Lead who will turn data into business impact by driving capacity planning, forecasting, and scheduling decisions. You will develop headcount and capacity plans, produce detailed reports, and present insights to stakeholders using Excel, VBA, and Power BI.

The role emphasizes strong analytics, proactive problem solving, and the ability to coach a team while delivering executive-ready dashboards and insights.

Qualifications

• At least 3 years in WFM or 5 years in an RTA role.
• Strong Excel skills with advanced formulas and pivoting.
• Experience building dashboards with Power BI.
• Bachelor's degree or equivalent.
• Strong communication and presentation skills.
• People leadership experience.

Responsibilities

• Produce daily, month-end, and quarter-end reports and executive-ready PPTs.
• Build and maintain headcount and capacity planners for assigned processes.
• Develop forecasts for volume, productivity, shrinkage, and staffing needs.
• Prepare monthly performance reports for individual accounts and stakeholders.
• Validate production/non-production hiring and internal movements to ensure accuracy in headcount tracking.
• Review scheduling outputs, identify gaps, and recommend adjustments to optimize utilization.
• Partner with internal and external stakeholders on capacity planning and hiring requirements.
• Create and enhance dashboards using Excel, VBA, and Power BI to highlight trends and opportunities.

Skills

Forecasting

Scheduling

Excel

Power BI

Data validation

Communication

Leadership

Education

Bachelor's Degree or equivalent

Tools

Verint

Genesys

Job description

Job Description

WFM / MIS Lead – Forecasting, Scheduling & Capacity Planning

Are you passionate about turning data into business impact? We’re looking for a WFM/MIS Lead who can deliver accurate operational insights, and drive capacity planning, forecasting, and scheduling decisions through strong analytics and reporting.

If you love dashboards, trends, and solving workforce puzzles—this role is for you.

What you’ll do (Key Responsibilities)

• Produce daily, month-end, and quarter-end reports and executive-ready PPTs
• Build and maintain headcount and capacity planners for assigned processes
• Develop forecasts for volume, productivity, shrinkage, and staffing needs
• Prepare monthly performance reports for individual accounts and stakeholders
• Validate production/non-production hiring and internal movements to ensure accuracy in headcount tracking
• Review scheduling outputs, identify gaps, and recommend adjustments to optimize utilization
• Partner with internal and external stakeholders on capacity planning and hiring requirements
• Create and enhance dashboards using Excel, VBA, and Power BI to highlight trends and opportunities

Job Qualifications

What we’re looking for (Qualifications & Skills)

Experience Requirement

• At least 3 years of experience in Workforce Management (WFM) or minimum 5 years in a Real-Time Analyst (RTA) role

Must-have skills

• Strong knowledge of Forecasting & Scheduling
• Strong analytical skills in MIS, reporting, and data validation
• Above-average to advanced Excel skills (pivoting, formulas, reporting automation); MS Office proficiency
• Bachelor's Degree or equivalent
• Strong communication and presentation skills—comfortable presenting insights to stakeholders
• People leadership skills: ability to coach, guide, and supervise team members
• Experience with WFM tools such as Verint, Genesys, or similar platforms
• Can work with minimal supervision, highly proactive, and solution-oriented