Workflow & Process Improvement Analyst

Teradyne

Lapu-Lapu

On-site

PHP 600,000 - 1,000,000

Full time

2 days ago

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Job summary

Teradyne in the Philippines seeks a Business Process Analyst to join CSO's Business Process & Systems (BPS) team, acting as the primary liaison to define and roll out solutions across business and IT resources.

The role requires gathering requirements, creating solution designs, managing testing and training, and delivering projects on time. Strong MS 365 and Power Platform skills are essential, with 3+ years of relevant experience and a results-driven mindset.

Qualifications

At least 3 years of working experience in the related field.
CSO business processes knowledge and familiarity is an advantage
Process-oriented with strong documentation and diagramming skills
Good oral and written communication skills, with strong conflict management and relationship skills
Strong analytical and negotiation skills
Experience in gathering and assessing user requirements
Strong knowledge of Microsoft 365 tools
Experience with Microsoft Power Platform is preferred (Power BI, Power Apps, Power Automate & Sharepoint)
Exposure to AI tools or technologies is a plus
Experience in project management is an advantage

Responsibilities

The Business Process Analyst will work as part of CSO's Business Process & Systems (BPS) Team and will be the primary point of contact for both business end users and IT resources to define and roll out solutions.
Will work across functional boundaries to gather, document business requirements, create solutions and implement changes that add value to the organization.
This position will directly report to the CSO Business Process & Systems Lead.
Responsible for requirements management and planning, working closely with business users across CSO to understand processes, needs, and requirements
Communicate with IT resources to ensure developed solutions are delivered with correct functionality and on time.
Perform analysis and creation of business solutions including defining, collecting, documenting, and managing requirements, creating test plans, testing solutions, providing user training, and basic support.
Create process documentation, workflows, mockups, and wireframes, and facilitate process workflow modeling to support projects and process improvements.
Communicate project requirements status to stakeholders, including CSO senior staff, and escalates issues as needed.
Act as point of contact for issues and concerns related to project requirements.
Perform troubleshooting to replicate and identify root causes of issues.
May handle project coordination or management tasks.