Workflow Operations Lead: Data-Driven Coaching & Delivery

Google Operations Center; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive pay

Health care coverage (medical, dental,

Vision coverage

Job summary

Google Operations Center in Manila seeks a Policy Team Lead to guide data-driven coaching and ensure accurate client and site reporting. You will drive insights, coordinate performance metrics, and align cross-site governance in a collaborative environment.

The role emphasizes leadership, analytical thinking, and a proactive approach to sustaining high-quality policies and processes across Google Ads operations.

Qualifications

• Leadership experience managing associates on digital platforms

Responsibilities

• Conduct periodic and real-time coaching sessions with employees aligned with Performance Management Process of GOC
• Ensure timely delivery of client and site business reporting deliverables with high accuracy and insights that drive actions
• Manage workload-balancing between associates while handling client requests and escalations per SLAs
• Maintain main KPIs and OKRs for GOC and Google, raising roadblocks to owners promptly
• Coordinate governance between sites for process and metric reporting alignment
• Demonstrate time-management and independence using departmental resources and procedures

Skills

Leadership

Communication

Analytical

Organizational

Adaptable

Positive mindset

Job description

Google Operations Center in Manila seeks a Policy Team Lead to guide data-driven coaching and ensure accurate client and site reporting. You will drive insights, coordinate performance metrics, and align cross-site governance in a collaborative environment.

The role emphasizes leadership, analytical thinking, and a proactive approach to sustaining high-quality policies and processes across Google Ads operations.