WFM Supervisor: Lead Data-Driven Scheduling

iQor, Inc.; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking a supervisor with 2-3 years of work-related experience in a WFM setting. The role requires strong interpersonal and leadership skills, and the ability to work across shifts to meet business demands.

Advanced Excel skills and familiarity with reporting tools are essential, and knowledge of software programming is an advantage. A Bachelor’s degree in Business Administration or a related field is preferred; occasional physical tasks are required.

Qualifications

• Bachelor's Degree or equivalent required; business field preferred.
• Degree in Business Administration or related field preferred.

Skills

Interpersonal skills

Leadership and development

Data interpretation

Flexibility

Education

Bachelor's Degree

Business Administration or related field preferred

Tools

Excel

Reporting tools

Job description

iQor, Inc. in the Philippines is seeking a supervisor with 2-3 years of work-related experience in a WFM setting. The role requires strong interpersonal and leadership skills, and the ability to work across shifts to meet business demands.

Advanced Excel skills and familiarity with reporting tools are essential, and knowledge of software programming is an advantage. A Bachelor’s degree in Business Administration or a related field is preferred; occasional physical tasks are required.