WFM Senior Server Administrator

IBEX Global Solutions (Philippines) Inc.; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a WFM Administrator Tier-3 to ensure the stability, integrity, and day-to-day performance of the workforce management systems for users and stakeholders.

The role provides Tier-3 technical support for the web-based Aspect WFM environment, working with end users, planners, and technical teams to troubleshoot and resolve issues efficiently. You will handle ticket queues and apply strong communication and problem-solving skills to maintain service

Qualifications

• Supports stability and performance of WFM systems for end users and stakeholders.
• Interacts with end users and technical teams to troubleshoot and resolve issues in the WFM environment.

Responsibilities

• Provide Tier-3 support for the WFM system users and stakeholders.
• Coordinate with platform owners and technical teams to resolve issues promptly.

Skills

WFM systems support

Tier-3 technical support

Stakeholder communication

Troubleshooting

Tools

Aspect WFM software

Job description

Overview

• This role ensures stability, integrity, and day today performance of the WFM systems for their users and stakeholders, as Tier-3.


• Provides workforce management and systems engineering level Tier-3 technical support to the workforce optimization system environment that the team supports for the Global Workforce Management Organization, Planners & RTA end users they employ, along with the entire FTE population utilizing the web based Aspect application.


• The WFM Administrator Tier-3 applies established communications and problem solving skills to work with end users that submit tickets to the queue, as well as the technical teams to troubleshoot and find resolutions to any issues brought forth.