Senior WFM System Admin (Aspect WFO) – Night Shift, Global

IBEX Global Solutions (Philippines) Inc.; Metro Manila; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a WFM Senior System Administrator Tier-3 with hands-on experience in Aspect WFO and workforce management systems.

The role focuses on providing advanced technical support, ensuring data accuracy, and maintaining system stability for a global organization. Onsite work at Cyberpark, Cubao, with a Night Shift and readiness to support a 24x7 global environment.

Qualifications

• 2+ years administering Aspect WFO or similar WFM systems.
• Experience with data validation and system audits.
• Strong analytical and problem-solving skills.
• Ability to explain technical issues to non-technical stakeholders.
• Advanced MS Excel skills including macros and scripting.

Responsibilities

• Provide Tier-3 technical support for Aspect WFO and WFM systems.
• Troubleshoot complex issues, data discrepancies, and software problems.
• Maintain data integrity across scheduling systems, feeds, mappings, adherence, skilling, and setups.
• Conduct system audits and implement enhancements for data quality.
• Administer user access and coordinate with IT teams and vendors.
• Lead incident escalation, root cause analysis, and reporting.
• Develop and maintain system documentation and outage procedures.
• Provide training to WFM teams (RTAs, planners, Operations).
• Support system improvements and optimize global WFM processes.

Skills

Aspect WFO

Workforce management

Troubleshooting

System administration

Excel macros

Documentation

Communication

Incident management

Root cause analysis

Education

Bachelor's degree in IT/CS/Engineering

Equivalent work experience

Tools

Aspect WFO

Windows/Linux server administration

Data integration

Job description

IBEX Global Solutions (Philippines) Inc. is seeking a WFM Senior System Administrator Tier-3 with hands-on experience in Aspect WFO and workforce management systems.

The role focuses on providing advanced technical support, ensuring data accuracy, and maintaining system stability for a global organization. Onsite work at Cyberpark, Cubao, with a Night Shift and readiness to support a 24x7 global environment.