Senior WFM Systems Engineer (Tier-3 Support)

IBEX Global Solutions (Philippines) Inc.; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a WFM Administrator Tier-3 to ensure the stability, integrity, and day-to-day performance of the workforce management systems for users and stakeholders.

The role provides Tier-3 technical support for the web-based Aspect WFM environment, working with end users, planners, and technical teams to troubleshoot and resolve issues efficiently. You will handle ticket queues and apply strong communication and problem-solving skills to maintain service

Qualifications

• Supports stability and performance of WFM systems for end users and stakeholders.
• Interacts with end users and technical teams to troubleshoot and resolve issues in the WFM environment.

Responsibilities

• Provide Tier-3 support for the WFM system users and stakeholders.
• Coordinate with platform owners and technical teams to resolve issues promptly.

Skills

WFM systems support

Tier-3 technical support

Stakeholder communication

Troubleshooting

Tools

Aspect WFM software

Job description

IBEX Global Solutions (Philippines) Inc. is seeking a WFM Administrator Tier-3 to ensure the stability, integrity, and day-to-day performance of the workforce management systems for users and stakeholders.

The role provides Tier-3 technical support for the web-based Aspect WFM environment, working with end users, planners, and technical teams to troubleshoot and resolve issues efficiently. You will handle ticket queues and apply strong communication and problem-solving skills to maintain service