WFM - Senior Executive

Wipro; Cebu City; Presencial; PHP 350.000 - 550.000; Jornada completa

Descripción de la vacante

Wipro is seeking a capacity planning analyst in Cebu to prepare headcount and capacity planners, forecast volume and productivity, and produce monthly reports for accounts to support hiring decisions and movements.

The role requires strong MS Excel, MIS reporting, and communication skills, with collaboration across internal and external stakeholders. Candidates should possess a Math or Sciences degree and demonstrate initiative and supervision abilities.

Formación

• Strong MS Office and advanced Excel skills.
• Excellent verbal and written communication and presentation skills.
• Interpersonal and people management with problem solving approach.
• Expert knowledge of service procedures.
• Good analytical skills for MIS, number crunching and reporting.

Responsabilidades

• Prepare and maintain headcount and capacity planners for processes assigned.
• Preparing forecasts for volume, productivity and shrinkages.
• Preparing monthly reports for individual accounts.
• Validate production and non-production hiring and/or internal movements.
• Analysis of scheduling outputs and recommend changes whenever necessary.
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
• Coordinate with cross-functional teams on matters related to resource planning and movements.
• Supervise and train team members performing work tasks and responsibilities.

Conocimientos

MS Excel

Communication skills

People management

Service procedures

MIS reporting

WFM tools

RTA/MIS experience

Self-motivation

Educación

Math or Sciences degree

Herramientas

IEX

eWFM

Descripción del empleo

• Prepare and maintain headcount and capacity planners for processes assigned.
• Preparing forecasts for volume, productivity and shrinkages
• Preparing monthly reports for individual accounts
• Validate production and non-production hiring and/or internal movements
• Analysis of scheduling outputs and recommend changes whenever necessary
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring
• Coordinate with cross-functional teams on matters related to resource planning and movements
• Supervise and train team members peforming work tasks and responsibilities

Job description:

Job Description

• Prepare and maintain headcount and capacity planners for processes assigned.
• Preparing forecasts for volume, productivity and shrinkages
• Preparing monthly reports for individual accounts
• Validate production and non-production hiring and/or internal movements
• Analysis of scheduling outputs and recommend changes whenever necessary
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring
• Coordinate with cross-functional teams on matters related to resource planning and movements
• Supervise and train team members peforming work tasks and responsibilities

CRITICAL SKILLS REQUIRED

• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (IEX, eWFM , etc..)
• RTA/ MIS Experience is advantageous
• Can work with minimal supervision and has initiative

CANDIDATE SPECIFICATION

• College Graduate, preferably of Math or Sciences Major.
• 2-3 years RTA/ MIS

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.