WFM Scheduler

OfficePartners, 360 Inc.; Davao City; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

OfficePartners, 360 Inc. is seeking a skilled Workforce Management Scheduler in the Philippines. The role focuses on developing and maintaining employee schedules aligned with operational needs and labor laws, while monitoring attendance for optimal staffing levels.

You will collaborate with department leaders to forecast workload, manage time-off and shifts, and use WFM tools to optimize planning. Strong MS Excel skills and clear communication with stakeholders are essential.

Formación

• At least 2 years of work experience in a BPO industry setup.
• 1-2 years of experience as a WFM RTA / Scheduler & Planner.
• Experience with applications CMS Avaya / eWFM /IEX; strong knowledge of MS-Excel.
• Communicate or present WFM analysis to stakeholders.
• Good knowledge of WFM concepts; strong analytical skills and ability to forecast volume projections.

Responsabilidades

• Develop and maintain employee schedules based on operational requirements, employee availability, and labor laws.
• Monitor real-time attendance and adjust to minimize understaffing or overstaffing.
• Collaborate with department managers to forecast workload and staffing needs.
• Manage time-off requests, shift swaps, and unplanned absences for consistent coverage.
• Use workforce management tools and scheduling software to optimize shift planning.
• Ensure compliance with labor regulations, union rules, and internal policies.
• Analyze scheduling data to identify trends, inefficiencies, or opportunities for improvement.
• Provide daily/weekly/monthly reports on staffing metrics and scheduling performance.
• Communicate schedule changes to employees promptly and clearly.

Conocimientos

WFM knowledge

Analytical skills

Stakeholder communication

Herramientas

CMS Avaya

eWFM

IEX

MS Excel

Descripción del empleo

Key Responsibilities:

• Develop and maintain employee schedules based on operational requirements, employee availability, and labor laws.

• Monitor real-time attendance and make adjustments as needed to minimize understaffing or overstaffing.

• Collaborate with department managers to forecast workload and staffing needs.

• Manage time-off requests, shift swaps, and unplanned absences to ensure consistent coverage.

• Use workforce management (WFM) tools and scheduling software to optimize shift planning.

• Ensure compliance with labor regulations, union rules, and internal policies.

• Analyze scheduling data to identify trends, inefficiencies, or opportunities for improvement.

• Provide daily/weekly/monthly reports on staffing metrics and scheduling performance.

• Communicate schedule changes to employees promptly and clearly.

Qualifications:

• At least 2 years of work experience in a BPO industry setup

• 1-2 years of experience as a WFM RTA / Scheduler & Planner

• Experience with applications such as CMS Avaya / eWFM /IEX - Strong knowledge of MS-Excel with Good verbal and written communication skills

• Can communicate or present with various levels of WFM Analysis to stakeholders

• Good knowledge of WFM concepts - Good analytical skills , Ability to identify and understand volume projection