WFM Manager: Forecasting, Scheduling & Ops Leadership

foundever; Philippines; Sur place; PHP 1 000 000 - 1 800 000; Plein temps

Résumé du poste

foundever is seeking a Workforce Manager to lead workforce planning, forecasting, scheduling, and real-time management. You will supervise the WFM team, optimize processes, and drive performance to meet SLAs and business goals.

The role involves collaboration with Operations, Clients, and stakeholders, handling escalations, and implementing improvements across capacity planning and staffing efficiency.

Qualifications

• 5+ years of experience in planning, implementing, utilizing and supporting workforce management systems.

Responsabilités

• Attainment of organizational and financial goals through optimization of WFM processes.

Connaissances

Workforce management

Leadership

Forecasting

Scheduling

Capacity planning

KPIs

Escalation handling

Power BI

Microsoft Office

Consulting

Outils

IEX

Blue Pumpkin

Power BI

Business Objects

Description du poste

foundever is seeking a Workforce Manager to lead workforce planning, forecasting, scheduling, and real-time management. You will supervise the WFM team, optimize processes, and drive performance to meet SLAs and business goals.

The role involves collaboration with Operations, Clients, and stakeholders, handling escalations, and implementing improvements across capacity planning and staffing efficiency.