WFM Forecasting & Scheduling Analytics Analyst

Johnson & Johnson Innovative Medicine; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Johnson & Johnson Innovative Medicine in Taguig seeks a Forecasting & Reporting Analyst to deliver end-to-end forecasting, reporting, and dashboard development for internal stakeholders. This role blends analytical modeling with lightweight data engineering to automate recurring reports and translate results into actionable recommendations.

The ideal candidate has strong SQL, BI tool skills, and business acumen, with experience in workforce forecasting, scheduling, and data visualization.

Qualifications

• 5+ years Experience in Workforce Management, particularly in Forecasting and Scheduling.
• Detailed understanding of key systems impacting contact center operations
• Very organized with strong attention to detail, highly self-motivated
• Advance skills in Forecasting and Scheduling applications like Genesys Cloud, IEX, Aspect, Verint
• 3+ years Experience creating reports and dashboards to help aid reporting and insights
• Demonstrated strong analytical skills, with emphasis on Forecasting & Scheduling
• Ability and willingness to learn new software applications
• Skills in complex problem solving, judgement, critical thinking and decision making
• Ability to be highly organized with an emphasis on accuracy and timeliness
• Ability to work well with a team

Responsibilities

• Create Daily, Weekly, Monthly Forecasts for multiple sites/work groups and publish schedules.
• Develop, maintain, and automate dashboards tracking KPIs related to demand, capacity, and performance.
• Update and publish forecast, staffing requirements and projected performance of GSCC.
• Provide recommendations to improve group performance.
• Meet with WFM team/stakeholders to discuss projections and performances.

Skills

Advanced Analytics

Analytical Reasoning

Data Reporting

Problem Solving

Cross-Functional Collaboration

Data Modeling

SQL

Power BI

Tools

Genesys Cloud

IEX

Aspect

Verint

Job description

Johnson & Johnson Innovative Medicine in Taguig seeks a Forecasting & Reporting Analyst to deliver end-to-end forecasting, reporting, and dashboard development for internal stakeholders. This role blends analytical modeling with lightweight data engineering to automate recurring reports and translate results into actionable recommendations.

The ideal candidate has strong SQL, BI tool skills, and business acumen, with experience in workforce forecasting, scheduling, and data visualization.