WFM Forecasting & Analytics Lead

IntouchCX; Metro Manila; On-site; PHP 2,000,000 - 3,600,000; Full time

Job summary

IntouchCX is seeking an experienced WFM Data Science Lead to own forecasting data lifecycle from ingestion to modeling. You will define data standards, build time-series and ML models, and drive data-driven decisions across Forecasting, Operations, Finance, and IT.

Lead data quality frameworks and dashboards (Looker Studio), ensuring scalable pipelines and single-source-of-truth datasets. Strong WFM background and 7+ years in data science required.

Qualifications

• 7+ years in data science with strong workforce management (WFM) background.
• Experience in forecasting, data modeling and ML model development.
• Experience leading data quality frameworks and dashboards.

Responsibilities

• Own forecasting data lifecycle from data ingestion to modeling.
• Define data standards and build scalable time-series models.
• Drive data-driven decisions across Forecasting, Operations, Finance and IT.
• Lead data quality frameworks and dashboards (Looker Studio) and ensure single-source-of-truth datasets.

Skills

Time-series forecasting

Machine learning

Data modeling

Data quality

Looker Studio

Data pipelines

WFM background

Tools

Looker Studio

Job description

IntouchCX is seeking an experienced WFM Data Science Lead to own forecasting data lifecycle from ingestion to modeling. You will define data standards, build time-series and ML models, and drive data-driven decisions across Forecasting, Operations, Finance, and IT.

Lead data quality frameworks and dashboards (Looker Studio), ensuring scalable pipelines and single-source-of-truth datasets. Strong WFM background and 7+ years in data science required.