Onsite Workforce Manager - Forecasting & SLA Leader

TASQ Staffing Solutions; Pasay; Presencial; PHP 558.000 - 781.200; Jornada completa

Descripción de la vacante

A staffing solutions provider in Pasay is seeking a Workforce Manager to oversee forecasting, staffing, and scheduling operations. The ideal candidate will have at least 3 years of experience in workforce management, strong organizational skills, and the ability to lead a team effectively. This role is 100% onsite with a Monday to Friday schedule.

Formación

• At least 3 years of experience as a Workforce Manager.
• Proven expertise in forecasting, scheduling, and real-time management.
• Strong organizational skills to meet critical deadlines.

Responsabilidades

• Develop forecasts based on historical trends and variables.
• Adjust future volume projections for optimal staffing levels.
• Create and update capacity plans for staffing and logistics.
• Lead and supervise a team of WFMs for SLA compliance.
• Act as the main point of contact for WFM-related concerns.

Conocimientos

Forecasting

Scheduling

Team Leadership

Communication Skills

Organizational Skills

Descripción del empleo

Job Openings Workforce Manager | Onsite - MOA / Pasay | Dayshift

About the job Workforce Manager | Onsite - MOA / Pasay | Dayshift

Work Setup: 100% Onsite
Location: MOA Pasay
Schedule: Monday -Friday, 5:00 AM -4:00 PM (subject to change based on business needs; AU Program)

Responsibilities:

Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other variables.

Run short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels.

Create, maintain, and update the capacity plan, ensuring staffing, seating, and logistical requirements are met while balancing cost and performance.

Generate and review schedules to meet business requirements, ensuring superior customer service.

Lead and supervise a team of WFMs, driving engagement and ensuring SLA compliance across all accounts.

Manage service level performance by providing staffing, scheduling, and real-time adherence solutions.

Uphold Quality Information Security Management System principles to protect organizational assets.

Act as the primary point of contact for all WFM-related concerns.

Requirements:

At least 3 years of experience as a Workforce Manager.

Proven expertise in forecasting, scheduling, and real-time management.

Strong organizational skills to meet critical deadlines.

High attention to detail and accuracy.

Excellent presentation, written, verbal, and email communication skills, with the ability to engage effectively at all levels.

Ability to work independently with minimal supervision.

Flexible to work shifting schedules, extended hours, and weekends as business needs dictate.