WFH Technical Support Coordinator (Web Hosting)

BruntWork; Cebu City; Remote; PHP 250,000 - 380,000; Full time

Job summary

BruntWork is seeking a proactive Technical Support Coordinator – Web Hosting for a 100% remote position. You will serve as the first line of defense, using monitoring tools to safeguard seamless web experiences across client sites and empower development teams to focus on major projects.

You will manage tickets, verify downtime alerts, and maintain clear client communications while adapting to flexible hours across time zones in a remote setup.

Qualifications

• Strong attention to detail for precise visual comparison and error detection.
• Excellent written communication for professional client follow-ups.
• Basic computer skills and comfort navigating websites and new digital tools.
• Ability to work independently in a remote environment following established processes.
• Experience with digital ticketing systems or customer support platforms is a plus.
• Willingness to work flexible hours across time zones.

Responsibilities

• Monitor automated website alerts from BlogVault software for updates and downtime notices.
• Perform visual comparisons of before/after screenshots to isolate real changes from false alerts.
• Conduct rapid visual inspections of live client websites to flag errors.
• Follow up on pending tickets after 3+ days with professional reminders.
• Manage internal ticket flow rules and ensure tickets progress in the tracking system.
• Verify whether downtime alerts represent genuine issues or monitor malfunctions.
• Maintain tracking files for active tickets, updates, and client communications.
• Escalate complex technical issues to the development team when needed.

Skills

Attention to detail

Written communication

Basic computer skills

Remote work experience

Ticketing systems

Flexible hours

Job description

About the role

Ready to level up your tech career? Our client is looking for a proactive Technical Support Coordinator – Web Hosting to act as the ultimate first line of defense in safeguarding seamless web experiences across dozens of client sites. In this 100% remote role, you'll leverage cutting-edge monitoring tools to manage critical support workflows, building high-value skills in digital infrastructure and professional client communication while empowering core dev teams to focus on major projects.

Key responsibilities

• Monitor automated website alerts from BlogVault software for pending plugin updates, site bugs, and critical downtime notifications
• Perform detailed visual comparisons of before/after screenshots to accurately isolate legitimate system changes from false monitoring alerts
• Conduct rapid visual inspections of live client websites to flag obvious errors such as raw error codes, white pages, or broken formatting layouts
• Follow up on pending support tickets that have been awaiting client responses for 3 or more days by drafting and sending professional reminder messages
• Manage internal ticket flow rules and ensure all client support requests progress appropriately through the tracking system
• Verify whether live website downtime alerts represent genuine hosting issues or basic monitoring system malfunctions
• Maintain meticulous tracking files covering active ticket statuses, structural updates, and client communications
• Document and escalated complex technical infrastructure issues swiftly to the development team when standard resolutions are exhausted

About you

• Strong attention to detail tailored for precise visual comparison, inspection, and error detection tasks
• Excellent written communication skills required to compose professional, clear, and empathetic client follow-up correspondence
• Basic computer skills with a high comfort level navigating websites, web-based interfaces, and new digital applications
• Demonstrated ability to work independently in a remote environment while following established operational processes consistently
• Previous professional experience working with digital ticketing systems or customer support platforms is considered a strong asset
• Comfort working flexible hours or variable shifts to accommodate diverse client time zones