WFH IT Support Technician (ConnectWise, Autotask)

BruntWork; Metro Manila; Remote; PHP 702,000 - 1,053,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a Level 1–2 IT Support Technician to join a fast-paced MSP environment. You will provide end-user support across multiple clients, manage tickets, and deliver chat and phone-based technical assistance.

This independent contractor role offers permanent work-from-home with EST-aligned hours (Monday–Friday, 8:30 AM–4:30 PM) and exposure to ConnectWise, Autotask, and RMM tools. Strong English communication and multi-client support are essential.

Qualifications

• 1–5 years MSP/IT support experience.
• Experience with PSA tools such as ConnectWise or Autotask.
• Experience with RMM tools and remote monitoring platforms.
• Experience supporting multi-client environments.
• Strong troubleshooting skills and English communication for phone support.

Responsibilities

• Provide Level 1–2 technical support to end users across multiple client environments.
• Handle support requests via chat, ticketing systems, and phone support.
• Troubleshoot common IT issues including user access, software, and basic networking.
• Manage and update tickets using PSA tools (ConnectWise, Autotask).
• Support multiple clients simultaneously in multi-tenant environments and escalate when needed.
• Maintain documentation of issues, resolutions, and client interactions; ensure SLA timelines.

Skills

End-user support

Ticketing systems

English communication

Multi-client support

Time management

Tools

ConnectWise

Autotask

RMM tools

Job description

About the Role
We are seeking a Level 1–2 IT Support Technician to join a fast-paced Managed Service Provider (MSP) environment.

This role is ideal for someone who is comfortable handling end-user support across multiple clients, managing tickets, and providing both chat and phone-based technical assistance. You will play a key role in ensuring timely issue resolution while maintaining a high level of customer service.

Schedule

• Monday-Friday, 8:30 AM - 4:30 PM, White Plains, EST with a 30 minute paid break (8 hours/ day, 40 hours /week)

Responsibilities

• Provide Level 1–2 technical support to end users across multiple client environments
• Handle support requests via chat, ticketing systems, and phone support
• Troubleshoot common IT issues including user access, software, and basic network issues
• Manage and update tickets using PSA tools (e.g., ConnectWise, Autotask)
• Work within multi-tenant environments, supporting multiple clients simultaneously
• Escalate more complex issues to higher-level technicians when needed
• Maintain accurate documentation of issues, resolutions, and client interactions
• Ensure timely response and resolution in line with SLAs

Requirements

• 1–5 years of experience in MSP or IT support environments
• Experience with PSA tools (ConnectWise, Autotask or similar)
• Experience with RMM tools (remote monitoring & management platforms)
• Experience supporting multi-client environments
• Strong troubleshooting skills (desktop, software, basic networking)
• Strong English communication skills (especially for phone support)
• Ability to manage multiple tickets and prioritize effectively
• Comfortable working in a fast-paced, client-facing environment
• Reliable internet connection and remote work setup

Nice to Have

• MSP experience (highly preferred)
• Spanish language skills (a plus)
• Experience with Microsoft 365, Active Directory, VPNs
• IT certifications (CompTIA A+, Network+, etc.)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Health Insurance Coverage for eligible locations