Wealth Management Operations Analyst

Risewave Consulting Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Risewave Consulting Inc. in Taguig City seeks a Wealth Management Operations Analyst to support wealth clients and advisors with accurate, timely service. The role emphasizes SME leadership, quality control, and coaching teammates to raise performance.

You will handle complex client inquiries, document interactions in CRM/Salesforce, and collaborate with internal partners to improve processes while ensuring compliance with policies and regulatory standards.

Qualifications

• 3–5 years of Wealth Management or related financial services experience.
• QC experience is required.
• Supervisory or coaching experience is required.
• Strong SME experience in banking products and processes.
• QA experience is highly preferred.
• Knowledge of banking regulations and wealth management products.

Responsibilities

• Provide service and problem-resolution support to Wealth clients and advisors by phone and electronic service requests.
• Serve as SME on banking products, processes, and programs.
• Handle complex client concerns and ensure compliance with operational policies, audit requirements, and regulatory standards.
• Build and maintain strong professional relationships with Wealth advisors and internal business partners.
• Manage complex service issues and day-to-day transactional requirements with a high level of accuracy, efficiency, and attention to detail.
• Facilitate and process wire agreements and time-sensitive wire requests for Wealth clients.
• Collect and analyze data to identify trends, recurring issues, and opportunities for process improvement.
• Develop and support projects focused on improving processes, products, services, policies, procedures, and the overall Wealth client experience.
• Provide coaching, training, and floor support to teammates to help improve their knowledge, skills, and performance.
• Accurately document client interactions, transactions, and resolutions using CRM/Salesforce.com.
• Consistently meet quality, productivity, service-level, and behavioral performance standards.
• Work flexible schedules based on business requirements.

Skills

Communication skills

Analytical thinking

Problem solving

Organizational skills

Attention to detail

Tools

Salesforce

Job description

About the Role:

We are looking for a Wealth Management Operations Analyst with strong experience in Wealth Management, Quality Control, and/or SME functions. The ideal candidate will have a solid understanding of banking and wealth management processes, excellent attention to detail, and proven experience in coaching or supporting team members to improve their performance.

Work Location:

Taguig City

Work Setup:

100% Onsite (Non-negotiable)

Work Shift:

Flexible/Rotational shift

Key Responsibilities:

• Provide primary service and problem-resolution support to Wealth clients and advisors through phone and electronic service requests.
• Serve as a Subject Matter Expert (SME) on banking products, processes, and programs, staying up to date with changes and enhancements.
• Handle complex client concerns and identify appropriate solutions while ensuring compliance with operational policies, audit requirements, and regulatory standards.
• Build and maintain strong professional relationships with Wealth advisors and internal business partners.
• Manage complex service issues and day-to-day transactional requirements with a high level of accuracy, efficiency, and attention to detail.
• Facilitate and process wire agreements and time-sensitive wire requests for Wealth clients.
• Collect and analyze data to identify trends, recurring issues, and opportunities for process improvement.
• Develop and support projects focused on improving processes, products, services, policies, procedures, and the overall Wealth client experience.
• Provide coaching, training, and floor support to teammates to help improve their knowledge, skills, and performance.
• Accurately document client interactions, transactions, and resolutions using CRM/Salesforce.com.
• Consistently meet quality, productivity, service-level, and behavioral performance standards.
• Work flexible schedules based on business requirements.

Qualifications:

• 3–5 years of relevant experience in Wealth Management or related financial services, such as: Relationship Management within banking, Private Banking, Investments, Financial Planning, Financial Analysis, Portfolio Management, Investment Consulting.
• Quality Control (QC) experience is required.
• Supervisory, coaching, or people-development experience is required.
• Has a strong Subject Matter Expert (SME) experience.
• Quality Assurance (QA) experience is highly preferred.
• Strong knowledge of banking and wealth management products, processes, and regulatory requirements.
• Excellent communication, analytical, problem-solving, and organizational skills.
• High attention to detail and ability to handle sensitive, complex, and time-critical client transactions.
• Experience using Salesforce or other CRM platforms is an advantage.