Wealth Management - Business Process And Solutions Associate - Controls

JPMorganChase; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

JPMorganChase is seeking a Business Process and Solutions Associate to design, document, and continuously improve control solutions responding to evolving regulatory expectations.

You will partner with client-facing and operational partners to translate requirements into scalable processes, clear controls, and measurable outcomes using analytics and automation. This role spans multiple regions to drive consistent execution.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5-7 years of experience in process, controls, risk, compliance, audit, or related field.
• Knowledge of control frameworks and lifecycle practices.
• Experience translating regulatory requirements into process changes.
• Strong analytical skills and ability to define metrics from data.
• Clear documentation for processes, controls, and governance routines.
• Project delivery capability including planning and stakeholder management.
• Strong written and verbal communication to varied audiences.
• Ability to manage competing priorities and drive timely resolutions.
• Attention to detail and quality in controls.

Responsibilities

• Translate regulatory and risk requirements into clear process and control improvements.
• Support design and adaptation of control solutions and remediate gaps.
• Maintain process and control documentation with ownership and evidence standards.
• Collaborate with Europe, Middle East and Africa and Asia stakeholders to align requirements.
• Conduct business impact analysis to support decision-making and identify impacted processes and controls.
• Define and document roles, governance, handoffs, and accountability.
• Create and manage project implementation plans with milestones and dependencies.
• Coordinate testing and validation activities and document results.
• Track risks, issues, and decisions through governance forums.
• Support ongoing risk assessments including root cause analysis and remediation tracking.

Skills

Analytical skills

Stakeholder management

Regulatory controls

Process documentation

Project delivery

Communication skills

Data-driven decisions

Lean Six Sigma

Dashboard reporting

Cross-region collaboration

Education

Bachelor’s degree or equivalent

Tools

Analytics tools

Automation tools

Workflow tools

Dashboards

Job description

Job Description:

Help shape how we respond to regulatory change by turning complex requirements into practical, measurable control improvements. You will partner with stakeholders across regions to strengthen governance, documentation, and execution discipline. If you enjoy solving ambiguous problems with data, structure, and collaboration, this role offers meaningful impact and visibility.

Job summary:

As a Business process and solutions associate, you will help design, document, and continuously improve control solutions that respond to evolving regulatory expectations and risk landscapes. You will collaborate with client-facing and operational partners to translate requirements into scalable processes, clear controls, and measurable outcomes. You will use analytics, automation, and strong project discipline to drive consistent execution across regions.

Job responsibilities:

• Translate regulatory and risk requirements into clear, actionable process and control enhancements.
• Support the design and adaptation of control solutions, including preventive and detective controls, to address evolving risk themes.
• Maintain accurate process and control documentation, including control descriptions, ownership, evidence standards, and escalation paths.
• Partner with stakeholders across Europe, the Middle East and Africa and across Asia to align on requirements, changes, and communications.
• Perform business impact analysis to support management decision-making, including identifying impacted processes, risks, controls, and stakeholders.
• Define and document roles and responsibilities for initiatives, including governance, handoffs, and accountability.
• Create and manage implementation plans, including scope, milestones, dependencies, and change control.
• Coordinate testing and validation activities, document results, and support timely remediation of gaps identified.
• Track and report initiative status, risks, issues, and decisions through agreed governance forums.
• Support ongoing risk assessments, including issue identification, escalation, root cause analysis, and remediation tracking.

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent practical experience.
• 5-7 years of experience in process, controls, risk, compliance, audit, or a related discipline.
• Demonstrated knowledge of control frameworks and control lifecycle practices (design, documentation, testing, remediation).
• Experience translating regulatory or policy requirements into implementable process and control changes.
• Strong analytical skills, including the ability to define metrics and interpret data to inform risk and control decisions.
• Experience creating clear documentation for processes, controls, and governance routines.
• Demonstrated project delivery capability, including scope definition, planning, issue/risk tracking, and stakeholder management.
• Strong written and verbal communication skills, including the ability to present complex topics clearly to varied audiences.
• Ability to manage competing priorities and drive timely resolution of risks, issues, and decisions.
• High attention to detail and a consistent approach to quality and control standards.

Preferred qualifications, capabilities and skills:

• Experience supporting multi-region stakeholders and navigating differing regulatory expectations across jurisdictions.
• Experience with process improvement methods (e.g., Lean, Six Sigma) or structured problem-solving approaches.
• Experience using analytics, automation, or workflow tools to improve control execution and monitoring.
• Experience building dashboards or reporting for control performance, issues, and remediation.
• Familiarity with risk assessment practices, including root cause analysis and control effectiveness evaluation.
• Project management certification (e.g., PRINCE2, PMP) or equivalent delivery experience.
• Experience working in partnership with client-facing and operations teams to implement control changes with minimal disruption.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.