Wealth & Banking Tech Support Specialist

Stafflink Express; Quezon City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Stafflink Express in the Philippines seeks an Wealth & Banking Service Helpdesk Analyst to monitor and manage technical support requests for Capital Markets Operations. You will diagnose issues across devices, OS, networks, and applications, providing remote guidance to end users and maintaining clear ServiceNow records.

You will collaborate across teams, document new applications and procedures, and participate in project meetings to mitigate risks and dependencies while mentoring peers on

Qualifications

• 2 to 3 years of relevant experience in enterprise technical support.
• Experience with ServiceNow ticketing is advantageous and helpful for case management.
• Willingness to participate in ongoing training to stay current with technologies and support practices.

Responsibilities

• Monitor the ServiceNow queue for incidents, requests, and tasks; triage and prioritize work.
• Diagnose and resolve complex technical issues across enterprise devices and software.
• Provide remote troubleshooting guidance and clear, step-by-step instructions to end users.
• Create, update, and route incidents in ServiceNow per documented processes.
• Collaborate with project teams to document new applications and support playbooks.
• Attend project meetings to provide technical input and assess risks and dependencies.
• Work with internal teams to resolve advanced issues and drive timely outcomes.
• Mentor teammates and serve as escalation point for complex problems.
• Act as SME for specialized technologies and support initiatives.
• Document issues, steps, and resolutions in ServiceNow for knowledge transfer

Skills

End-user support

Remote troubleshooting

Technical troubleshooting

Ticketing guidance

Tools

ServiceNow

Wealth Brokerage applications

Job description

Stafflink Express in the Philippines seeks an Wealth & Banking Service Helpdesk Analyst to monitor and manage technical support requests for Capital Markets Operations. You will diagnose issues across devices, OS, networks, and applications, providing remote guidance to end users and maintaining clear ServiceNow records.

You will collaborate across teams, document new applications and procedures, and participate in project meetings to mitigate risks and dependencies while mentoring peers on