DE033554-Wealth & Banking Service Helpdesk Analyst

Accenture in the Philippines; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

Accenture in the Philippines seeks a Capital Markets Ops Analyst for a night-shift ROO role in Taguig Uptown Bonifacio. You will monitor ServiceNow, triage incidents, and provide remote guidance to users while coordinating with project teams on updates and risks.

Your background includes 2–3 years in enterprise tech support, with ServiceNow experience and familiarity with wealth brokerage applications. This role emphasizes collaboration, documentation, and continual learning.

Qualifications

• 2 to 3 years of relevant experience.
• Enterprise technical support experience.
• Experience with ServiceNow ticketing system and Wealth Brokerage applications is a plus.

Responsibilities

• Monitor the ServiceNow queue for incidents, requests and tasks and prioritize work.
• Diagnose and resolve complex technical issues on devices, OS, networks and software.
• Provide remote troubleshooting with clear, step-by-step guidance to end users.
• Create and route incidents in ServiceNow per documented processes.
• Attend project meetings and give technical input on implementation approaches.
• Collaborate with internal teams to resolve advanced issues and drive timely outcomes.
• Mentor teammates and act as escalation point for complex issues.
• Document issues, troubleshooting steps, and resolutions in ServiceNow.
• Participate in ongoing training to stay current with new technologies.

Skills

Technical support

ServiceNow

Wealth Brokerage apps

Job description

Job Title & Eligibility

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE - POSITION TITLE: Capital Markets Ops Analyst WORK SETUP: Return to Office

Responsibilities

• Monitor the ServiceNow queue for newly assigned incidents, requests, and tasks; triage and prioritize work in accordance with WCSD requirements.
• Diagnose and resolve complex technical issues related to enterprise-managed mobile devices, laptops, desktops, printers, operating systems, network connectivity, and software applications.
• Provide remote troubleshooting and clear, step-by-step guidance to end users.
• Create, update, and route incidents and requests in ServiceNow in accordance with documented processes.
• Partner with the Project Analyst to document new applications, procedures, and support playbooks.
• Attend project meetings to provide technical input, advise on implementation approaches, and help identify risks and dependencies.
• Collaborate with internal technical teams to resolve advanced issues and drive timely outcomes.
• Serve as a mentor and escalation point for complex technical issues, coach teammates on troubleshooting approaches and customer communication.
• Act as a subject matter expert for specialized technologies and support initiatives.
• Document issues, troubleshooting steps, and resolutions in ServiceNow with clear, complete notes to enable consistent support and knowledge transfer.
• Participate in ongoing training to remain current on new technologies, tools, and support practices.

Other Details

Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

Skill and Qualifications

• 2 to 3 years of relevant experience
• Enterprise technical support experience
• Good to have experience in ServiceNow ticketing system and Wealth Brokerage applications