Wealth & Banking Helpdesk Pro — Night Shift, Weekends Off

Accenture; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Accenture's Wealth Concierge Service Desk in Taguig is seeking an experienced help desk professional to own incidents, triage requests, and resolve complex issues across banking and wealth applications. You will guide users remotely, document steps, and ensure timely resolutions.

The role is onsite at Uptown Bonifacio Tower 3 with a night shift and weekends off, offering ongoing learning and a path to technical SME responsibilities within the team.

Qualifications

• At least 2 years of help desk experience in digital banking/wealth management.
• Experience with ServiceNow is a plus.
• Strong remote guidance and triage skills.

Responsibilities

• Own ServiceNow queue; triage, prioritize, and route incidents and requests.
• Diagnose and fix issues across devices, OS, network, and apps.
• Guide users through solutions remotely with clear steps.
• Document tickets with notes, actions, and resolutions.
• Collaborate with Project Analyst to document apps and playbooks.
• Join meetings to provide technical input and flag risks.
• Escalate complex issues to internal technical teams for closure.
• Mentor teammates and act as escalation point for advanced tech.
• Learn continuously about new tools and support practices.

Skills

Help desk

Digital banking

Tools

ServiceNow

Job description

Accenture's Wealth Concierge Service Desk in Taguig is seeking an experienced help desk professional to own incidents, triage requests, and resolve complex issues across banking and wealth applications. You will guide users remotely, document steps, and ensure timely resolutions.

The role is onsite at Uptown Bonifacio Tower 3 with a night shift and weekends off, offering ongoing learning and a path to technical SME responsibilities within the team.