Waiter

Filinvest Development Corporation; Cebu City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A prominent hotel chain in Cebu City is seeking a Waiter to assist dining guests with their food and beverage orders. The ideal candidate must maintain a high level of guest satisfaction through effective service techniques and compliance with established procedures. Responsibilities include operating the POS system and addressing guest queries. A degree in Hospitality Management and prior experience in food service are preferred. This role offers the opportunity to enhance customer relationships in a dynamic environment.

Qualifications

• Good communication skills essential for guest interactions.
• Relevant degree in Hospitality Management is preferred.
• Experience in food service as a waiter or server is required.

Responsibilities

• Assist guests with food and beverage orders.
• Ensure efficient food service delivery.
• Operate POS system for order entry.
• Address guest requests and complaints promptly.
• Maintain compliance with service standards.

Skills

Good communication and interpersonal skills

Suggestive selling techniques

Education

Degree in Hospitality Management

Job description

FILINVEST COMPANY: QUEST HOTEL & CONFERENCE CENTER CEBU

The Waiter is responsible for providing assistance to dining guests in terms of handling guest orders for food and beverage. He ensures that the service provided by the restaurant staff meets or exceeds established policies and procedures, maintains a high level of guest satisfaction and comfort.

• Support and improves outlet revenues by suggestive selling, offering promos and performing related techniques.
• Ensure guest satisfaction through efficient conduct on food service delivery procedures in accordance with established guidelines, and standard procedures of the hotel.
• Operates POS properly to post orders and observes established data entry standards
• Coordinates and relays complete and accurate details and take prompt, proper and immediate action on guest requests and complaints
• Ensures compliance with established standards and procedures while providing support in building a relationship of trust between the hotel and its customers
• Performs other functions and duties which may be assigned by immediate superiors

Qualifications:

• Good communication and interpersonal skills
• Degree on Hospitality Management or the likes
• With experience in food service as waiter or server