VS01490 - Functional Consultants / Business Analyst

E4 Software Services Pvt Ltd.; Hinoba-an; On-site; PHP 597,000 - 796,000; Full time

Job summary

E4 Software Services Pvt Ltd. in Mumbai is seeking a Functional Consultant with CRM expertise to join an on-site team. You will understand client processes, map requirements to product capabilities, and configure CRM modules.

Responsibilities include demonstrations, training, testing, deployment, and post-implementation support. You will document configurations and best practices to ensure successful project delivery.

Qualifications

• Minimum 2 years of experience in CRM such as Salesforce, Zoho CRM, or CRMNext.
• Strong understanding of CRM workflows and business process mapping.
• Excellent communication and client-handling skills.
• Exposure to BFSI (Banking, Financial Services, or Insurance) domain preferred.

Responsibilities

• Work closely with clients to understand their CRM requirements.
• Map client needs to product capabilities and propose solutions.
• Configure CRM features, modules, and workflows per business needs.
• Collaborate with technical teams for smooth integration and implementation.
• Conduct product demonstrations, training, and workshops.

Skills

CRM platforms

Salesforce

Zoho CRM

CRMNext

Business process mapping

Job description

Functional Consultants / Business Analyst

VS01490 belapur 12-09-2025

Job Description

Location: Andheri East, Mumbai / Navi Mumbai
Experience: Minimum 2 years
Notice Period: Immediate joiners or up to 15 days
Employment Type: Full-time / On-site
Open Positions : 10

We are looking for a Functional Consultant with CRM expertise to join our dynamic team. The ideal candidate should have hands-on experience in understanding, configuring, and implementing CRM solutions for end clients. Exposure to the BFSI domain will be considered a significant advantage.

Key Responsibilities:

• Work closely with clients to understand their business processes and CRM requirements
• Understand client requirements, map them to product capabilities, and provide suitable solutions.
• Configure product features, modules, and workflows as per business needs.
• Collaborate with technical teams to ensure smooth integration and implementation.
• Conduct product demonstrations, training, and workshops for clients/end-users.
• Provide functional support during testing, deployment, and post-implementation phases.
• Document configurations, processes, and best practices.
• Configure and customize CRM platforms based on client needs
• Manage end-to-end implementation, testing, and user training
• Collaborate with technical teams to ensure smooth project delivery
• Document functional requirements, workflows, and integration points

Required Skills & Experience:

• Minimum 2 years of experience in any CRM such as Salesforce, Zoho CRM, or CRMNext
• Strong understanding of CRM workflows and business process mapping
• Excellent communication and client-handling skills
• Exposure to BFSI (Banking, Financial Services, or Insurance) domain preferred