VP, Workforce Management & Operational Excellence

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Medical

Misc. allowance

Education support

Loans

Dental

Sports

Parking

Vision

Child Care Center

Scholarship Program

Retirement

Job summary

Transcom Worldwide (Philippines), Inc. in Manila seeks a strategic leader for Workforce Management at the executive level.

The role drives planning, forecasting, and scheduling for multiple contact centers, partnering with operations and finance to optimize staffing and service levels. You will lead a team of analysts, implement demand models, and champion workforce analytics across the organization, ensuring efficient staffing, cost controls and superior customer experience in a competitive

Job description

Transcom Worldwide (Philippines), Inc. in Manila seeks a strategic leader for Workforce Management at the executive level.

The role drives planning, forecasting, and scheduling for multiple contact centers, partnering with operations and finance to optimize staffing and service levels. You will lead a team of analysts, implement demand models, and champion workforce analytics across the organization, ensuring efficient staffing, cost controls and superior customer experience in a competitive