Voice Agent: Drive Quality, Collaboration & Impact

Gratitude Philippines; Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive compensation

Learning and development support

Meaningful projects

Job summary

Gratitude Philippines seeks a skilled Voice Agent to join Cognizant Taguig project for 6 to 17 months BPO experience. The role emphasizes ownership, clear communication, and delivering high-quality solutions with cross-functional teams.

Responsibilities include developing scalable solutions, collaborating with product and design, and maintaining well-documented code and processes to ensure continuous improvement and customer satisfaction.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Customer support

Strong communication

Independent work

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Job description

Gratitude Philippines seeks a skilled Voice Agent to join Cognizant Taguig project for 6 to 17 months BPO experience. The role emphasizes ownership, clear communication, and delivering high-quality solutions with cross-functional teams.

Responsibilities include developing scalable solutions, collaborating with product and design, and maintaining well-documented code and processes to ensure continuous improvement and customer satisfaction.