BPO Voice Agent - Cognizant Taguig

Gratitude Philippines; Manila; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive salary package

Onsite setup in Cognizant Taguig

Career growth and development

Supportive work environment with full

Job summary

Cognizant Taguig is hiring Voice Agents for its Manila operations. This entry-level role targets candidates with 6 to 17 months of BPO experience who want to grow their career with a leading global company.

You will handle inbound and outbound calls, provide excellent customer service, follow standard processes, and work onsite in Taguig to meet quality metrics and team targets in a supportive environment.

Qualifications

• 6–17 months BPO experience (voice account).
• Good English communication skills.
• Willing to work onsite in Taguig.
• Amenable to shifting schedules.
• Can start ASAP.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide excellent customer service and resolve inquiries.
• Follow standard processes and meet quality standards.
• Maintain accurate records and documentation.
• Achieve performance metrics and team targets.

Skills

BPO experience

Good English

Job description

BPO Voice Agent - Cognizant Taguig

ABOUT THE ROLE:

We are hiring Voice Agents for Cognizant Taguig! This is a great opportunity for candidates with 6 to 17 months of BPO experience who are looking to grow their career with a leading company.

WHAT YOU WILL DO:

• Handle inbound and/or outbound calls professionally
• Provide excellent customer service and resolve inquiries
• Follow standard processes and meet quality standards
• Maintain accurate records and documentation
• Achieve performance metrics and team targets

QUALIFICATIONS:

• At least 6 months to 17 months BPO experience required (voice account)
• Good English communication skills
• Willing to work onsite in Taguig
• Amenable to shifting schedules
• Can start ASAP

WHAT WE OFFER:

• Competitive salary package
• Onsite setup in Cognizant Taguig
• Career growth and development opportunities
• Supportive work environment with full benefits